Retail Manager

Trafalgar; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Manager to lead their luxury sales team. This role involves driving sales through effective management, ensuring exceptional customer service, and overseeing inventory and merchandising. The ideal candidate will possess strong leadership skills and a deep understanding of the luxury market. You will collaborate with marketing teams and engage with the local fashion community to enhance brand presence. Join a forward-thinking company that values excellence and innovation in the luxury retail sector. If you're passionate about fashion and customer service, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in business administration or relevant field is required.
• Proven experience as a Retail Manager in luxury sectors, especially Watches and Jewelry.

Responsibilities

• Drive sales through effective management of the sales force.
• Ensure exceptional customer service synonymous with luxury brands.
• Oversee inventory management and merchandising standards.

Skills

Sales Forecasting

Communication Skills

Negotiation Skills

Organizational Skills

Education

Bachelor's Degree in Business Administration

Tools

Inventory Management Software

Point of Sale (POS) Systems

Job description

Sales and Performance Management:

• Drive sales through effective management of sales force.

• Is capable of providing sales analytics.

• Capable of providing SMART KPI's for reporting employees.

Customer Service Excellence:

• Ensure the team delivers exceptional customer service that is synonymous with luxury and fashion brands.

• Handle customer inquiries and complaints gracefully, ensuring customer satisfaction.

• Build and maintain relationships with VIP clients and ensure their needs are met.

Inventory and Merchandising:

• Oversee inventory management.

• Ensure merchandise is in line of organization, brand, and visual merchandising standards & guidelines.

Staff Management and Development:

• Assist in the recruitment, training, and development of staff.

• Must have necessary skill set for management of all key personnel.

Marketing and Events:

• Collaborate with the marketing team to execute all related activities.

• Engage with the local fashion community to increase brand presence and attract new customers.

• Provide necessary guidance for marketing for omnichannel, social media and other digital platforms to enhance the corporate profile.

Operational Excellence:

• Ensure compliance with all company policies and procedures.

• Has financial basis for management of budgetary constraints.

• Has knowledge in regulatory, health and safety regulations.

Trend Awareness and Industry Knowledge:

• Is informed about luxury trends and market dynamics.

• Must attend related shows and trade events to keep up with industry developments.

• Educate the team on product knowledge, including materials, care instructions, and brand history.

Qualifications and Requirements

• University bachelor's degree in business administration or any relevant field is a must.

• Proven experience as a Retail Manager in the Watches, Jewelry, and luxury sectors. Fashion is a plus.

• Strong leadership skills and the ability to inspire a team.

• Excellent communication and interpersonal skills.

• Deep understanding of the luxury market and customer service excellence.

• Ability to work flexibly and adapt to changing market conditions.

• Knowledge of inventory management software and point of sale (POS) systems.

Skills

• Ability to accurately forecast sales trends.
• Possessing excellent communication skills and know-how of sound written and verbal modes.
• Adroit professional with the ability to organize and carry out various sales-oriented tasks internationally.
• Demonstrate strong negotiation skills and effective communication through presentations.