SAMA Care Specialist

HALA; Riyadh; On-site; SAR 30,000 - 50,000; Full time

Job summary

A leading fintech company in the MENAP region is seeking a customer support professional to enhance customer interactions and resolve inquiries efficiently. The role involves engaging with customers through various communication channels and collaborating with teams to improve service quality. Join a diverse team that values innovation and personal development, while contributing to the growth of SMEs in the region.

Benefits

Competitive compensation packages

Training and learning stipends

Flexible work setups

Opportunity to work with a multicultural team

Qualifications

• 1-3 years of experience in a similar role.
• Fluent in English and Arabic.

Responsibilities

• Interact with customers via various communication tools.
• Handle SAMA care cases and ensure resolution as per SLA.
• Respond promptly to customer queries via email, live chat, and phone.

Skills

Communication

Team Development

Entrepreneurial Mindset

Business Acumen

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Marketing & Communication

Tools

Microsoft Office

Job description

Who Are We

HALA is a leading fintech player in the MENAP region, aiming to redefine financial services and build the future bank for SMEs. We empower SMEs to start, run, and grow their businesses by providing cutting-edge financial and technological tools.

Currently, HALA has multiple entities in the UAE, Saudi Arabia, and Egypt, including HALA Payments, HALA Cashier, and HALA Logistics. We offer solutions that enable merchants to digitize payments and manage sales and operations.

Founded in 2017, HALA is licensed by the Saudi Arabian Central Bank and the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Tasks & Responsibilities

1. Interact with customers via various communication tools to provide support and information on products or services.
2. Handle SAMA care cases and ensure resolution as per SLA.
3. Provide daily reports to monitor and control complaints with other departments.
4. Respond promptly to customer queries via email, live chat, video, phone, and social media.
5. Take appropriate actions to resolve customer problems and concerns.
6. Maintain customer accounts and records of interactions, inquiries, complaints, or comments.
7. Use product knowledge to answer inquiries or forward them to the appropriate team or department.
8. Escalate serious complaints or issues that cannot be handled immediately.
9. Collaborate with colleagues or managers to find the best solutions for customers.
10. Identify common problems and escalate them with suggestions for improvement.
11. Maintain a polite, helpful, and professional demeanor at all times.
12. Gather and share customer feedback to improve products and services.
13. Familiarize with new products and services as they are introduced.
14. Respect customer confidentiality at all times.

Requirements

1. Bachelor’s Degree in Business Administration, Marketing & Communication, or equivalent; experience may substitute education.
2. 1-3 years of experience in a similar role.
3. Proficiency in computer skills and Microsoft Office tools.
4. Fluent in English and Arabic.
5. Core competencies include self-fulfillment, team development, entrepreneurial mindset, and business acumen.

What We Offer You

• An inclusive, diverse culture encouraging innovation and flexible work setups.
• Competitive compensation packages, including potential shares.
• Focus on personal development with training and learning stipends.
• Opportunity to work with a multicultural team across multiple countries.
• Autonomy, mentoring, and challenging goals for growth.
• Responsibility and trust to empower your best performance.

If you believe you have what it takes to join our remarkable team, #apply_now.