Guest service agent

CARE; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest Service Agent for their Al Khobar location. The role involves welcoming guests, managing check-in/check-out procedures, and ensuring guest satisfaction through effective communication and teamwork. Ideal candidates will have experience in hospitality, fluency in English and Arabic, and a willingness to work flexible hours.

Qualifications

• Previous experience in hospitality or customer service is preferred.
• Fluency in English and Arabic is required.
• Ability to work shifts, including weekends and holidays.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Perform check-in and check-out procedures using the property management system.
• Respond to guest inquiries and provide accurate information and support.

Skills

Communication

Teamwork

Job description

# Guest service agent
Hotel Brand: InterContinental
Location: Saudi Arabia, Al Khobar
Hotel: Al Khobar (DHAHA), Ibn Bassam Alandalusi Street, PO Box 2729, 31952
Job number: 145183

Share:

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We are pleased to announce an internal vacancy for the position of Guest Service Agent within the Front Office team. This role is key to delivering outstanding guest experiences, handling check-in and check-out procedures, and ensuring all guest needs are met in a professional and courteous manner.

Key Responsibilities:

Welcome and assist guests in a friendly and professional manner
Perform check-in and check-out procedures using the property management system
Respond to guest inquiries and provide accurate information and support
Coordinate with other departments to ensure guest satisfaction
Handle guest complaints or feedback in a timely and effective way
Promote hotel services and facilities when appropriate

Qualifications:

Previous experience in hospitality or customer service is preferred
Strong communication and teamwork skills
Fluency in English and Arabic is required
Ability to work shifts, including weekends and holidays