Restaurant Dispatcher

Kitopi; Makkah Al Mukarramah; On-site; SAR 30,000 - 40,000; Full time

Job summary

A leading food tech company is seeking a Dispatcher to ensure timely food order preparation and delivery. The role involves verifying orders, coordinating with kitchen staff and delivery drivers, and maintaining customer communication. Ideal candidates are team players with a high school diploma and at least one year of relevant experience. Join a diverse and inclusive environment with opportunities for growth and flexible working conditions.

Benefits

Extensive learning opportunities

Participation in workshops

Access to a nutritionist

Inclusive private health insurance

Up to 50% discount on Kitopi brands

Flexible working hours

Qualifications

• Minimum 1-year experience in a similar position.
• Ability to work in a multicultural environment.

Responsibilities

• Verifying orders and arranging transportation.
• Monitoring sanitation and proper temperatures.
• Keeping customers informed about their food order status.

Skills

Teamwork

Multitasking

Education

High School Diploma

Job description

Kitopi is a creator of magical food experiences—we discover, create, and curate homegrown brands from the region, for the region. With a purpose to satisfy the world’s appetite to create joy, Kitopi owns and operates a diverse portfolio of over 200+ brands. These brands are either created, discovered, or curated with their customers in mind.

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. By July 2021, Kitopi achieved Unicorn status, becoming the fastest company in the MENA region to reach this milestone.

Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS), an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, and its Engineering Hub in Krakow, Poland.

Role: Dispatcher

A Dispatcher ensures that all food orders are prepared in a timely manner and according to menu and customer specifications. A Dispatcher may also finalize the presentation of the order and test the temperature of the food. To keep orders flowing from the kitchen to the bike drivers, a Dispatcher directs kitchen runners and bike drivers who are delivering completed orders.

What You'll Do

• Verifying orders and arranging transportation.
• Organizes item order by editing for price, promotions, and special diet compliance.
• Checking stock to determine inventory levels, anticipating delivery requirements, and placing / expediting orders.
• Examines the food items, destination, route, rate, and delivery time.
• Verifies food order for delivery by matching bills and reconciling quantities while noting discrepancies.
• Keeps customers informed by forwarding notice of their food order availability, delivery method, and current status; and answering questions.
• Protects the organization’s reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
• Receives orders from clients, relays them to the kitchen, monitors progress, and ensures that the kitchen puts out the dishes according to the ticket’s specifications.
• Monitors sanitation and proper temperatures while additional requirements are prepared.

What Are We Looking For

• Minimum high school academic qualification.
• Minimum 1-year experience in a similar position.
• Positive, dynamic, creative, and dedicated team player with the ability to work in a multicultural environment and under difficult conditions, possessing additional competencies such as understanding job requirements, taking responsibility, teamwork, and multitasking.

Benefits

• Extensive learning opportunities with hard and soft skill training.
• Participation in workshops run by the Kitopi Academy.
• Work in an international, diverse, and inclusive environment.
• Access to a nutritionist, wellness spaces, and social activities.
• Inclusive private health insurance.
• Up to 50% discount on Kitopi brands.
• Flexible working hours and annual leave as per company policy.

Recruitment Process

Apply online, undergo profile review, and if shortlisted, participate in interviews which may include case studies or role-plays. The process aims to be completed within 2-3 weeks.

At Kitopi, we value diversity and inclusion, encouraging applicants from all backgrounds. We support a 'work from anywhere' policy to enable flexible work environments. Join us in our mission to satisfy the world's appetite and create joyful food experiences.