Director of Learning & Development

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

The Role of the Director of Learning & Development

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

Knowledge and Skills

• Minimum of 3 years’ experience working in a Learning & Development in a managerial capacity.
• Experience in adult education or a similar environment.
• Experience in hotel operations, preferably luxury hospitality or other service environments.
• Experience managing in diverse cultures.
• Excellent communication skills
• Facilitation skills
• Instructional design skills
• Strong analytical and critical thinking skills (i.e., ability to identify when training is the actual solution and provide it if required)
• Coaching skills
• Influencing skills
• Adult learning styles and principles
• Needs Assessment methodologies and learning needs identification.
• Learning technologies, such as e-learning options and distance learning
• Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels.
• Project planning tools and processes
• Communication and influencing strategies.
• Basic budgeting, accounting, and financial management
• Current on industry trends affecting workplace learning.
• Is a skilled Learning Professional with experience in successfully managing all aspects of the learning function including needs analysis, learning planning, training delivery, training design, business partner and impact measurement
• Is a good “judge” of people, quickly understands the environment and coaches other to improve long-term outcomes.
• Can successfully develop someone without direct reporting line.
• Able to influence and ‘push back’ with challenging and varied senior stakeholders including property Planning Committee and RVP
• Excellent analytical skills and ability to identify pattern in data to make recommendations in an environment with competing demands.
• Strong written and verbal communication skills in English and preferably in a second language that will provide further support based on multiple properties.
• Proven ability to manage multiple priorities with lean resources while delivering high quality results.
• Proactive, hands on and able to operate autonomously.

What to Expect:

Competitive Net Salary in a Tax-Free Environment

Competitive housing allowance

Transportation Allowance

30 days’ vacation

10 days Public Holidays per year

Paid home leave tickets.

Complimentary employee meals

Medical Insurance

Life Insurance

Employee Assistance Program

Worldwide Complimentary Room Nights with Four Seasons

Laundry/dry cleaning for provided for work attire.