Sales & CRM Executive

Saudi Petroleum Services Polytechnic; Dammam; On-site; SAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a dynamic professional to enhance client relationships and manage operations effectively. This role involves developing strategies for account maintenance, ensuring smooth operations, and maximizing employee satisfaction. The ideal candidate will have at least 5 years of experience in profit center management, particularly in logistics or distribution. If you are passionate about customer care and have the skills to drive performance, this opportunity is perfect for you to make a significant impact in a thriving environment.

Qualifications

• Minimum 5 years experience in profit center management.
• Graduate in Tourism or any related discipline.

Responsibilities

• Develop and manage relationships with stakeholders and clients.
• Conduct reporting on the outcome of the focus plan to management.

Skills

Sales

Customer Care

Time Management

Crisis Solving Skills

Administrative Skills

Education

Bachelor's degree in Tourism or related field

Job description

Major Objectives of the Job:

• Develop and manage relationships with all stakeholders and clients.
• Customer relationship management.
• Conduct the ‘ninety days focus plan’ and report on the outcome to the Quality Section at Area Management.
• Minimize outstanding and average collection period.
• Develop short- and long-term strategies for the maintenance of accounts.
• Ensure smooth running of the implants & overall operations and undertake contingency planning if required.
• Deployment, management, and utilization of all resources including associates that are assigned to the account.
• Recommend training programs for Kanoo Travel associates assigned to the account.
• Maximize employee satisfaction among the assigned associates to take full advantage of employee productivity, performance, motivation, and morale.
• Extend assistance to all assigned associates in negotiations with airlines and other suppliers.
• Coordination and management of ISO Quality program amongst the implant locations.
• Generate management information reports and submit to Travel Area Management periodically.
• Attend meetings as and when called by the Senior Management.

Skills:

• Graduate in Tourism or any other discipline.
• Minimum 5 years of experience in profit center management relating to logistics/distribution.
• Candidates should possess Sales, Customer Care, Time Management, Crisis Solving Skills, and Administrative skills.
• Only Saudi nationals with relevant experience should apply for this position.