Sales Engineer

SupportFinity™; Riyadh; On-site; SAR 80,000 - 120,000; Full time

Job summary

Join a leading cybersecurity company as a Sales Engineer, bridging the gap between sales and technical solutions. You will guide customers in deploying security solutions, ensuring their success, and building strong relationships. Your role involves delivering technical demonstrations, training, and collaborating with partners. If you have a passion for cybersecurity and excellent communication skills, this is your opportunity to thrive in a diverse and innovative environment.

Qualifications

• Rich experience in delivering high-quality presales support.
• Strong understanding of SOC operations and cloud architecture.
• Excellent written and spoken communication skills in English.

Responsibilities

• Understand customer journey and assist in navigation.
• Deliver engaging technical demonstrations of products.
• Collaborate with technical support to ensure quality.

Skills

Problem Solving

Customer Success

Public Speaking

Technical Demonstration

Cybersecurity Knowledge

Tools

Microsoft O365

Azure

Google Cloud

AWS

Job description

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

POSITION OVERVIEW

The Sales Engineer (SE) with (KSA / MMEA) will be the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert, you will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with the Sales team in developing customer relationships, providing leadership in security architecture, and helping influence customer’s technical strategy with strong problem-solving skills. A Sales Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance, technology gaps, and implementation.

PRIMARY RESPONSIBILITIES

• Understand the customer journey with the product and assist customers in navigating it smoothly.
• Focus on Customer Success throughout engagement, onboarding, and product experience.
• Build and train the sales organization; be an effective storyteller to help the sales team sell better and more effectively.
• Understand the emerging ecosystem of cybersecurity partners like SOC services, CSP (cloud service providers), MSSP, etc.
• Leverage channel partners by upscaling and training them for customer engagement.
• Conduct routine updates on new products/technologies for internal sales staff.
• Work closely with Regional/Global Product Managers and Product Marketing Managers to stay updated on the latest products and technologies.
• Deliver engaging technical demonstrations highlighting Trend Micro products' advantages and benefits using solid messaging, presentation skills, and public speaking.
• Encourage and empower partners and channels to propose, position, and convince customers of our solutions.
• Present complex technical issues and solutions to all organizational levels in a meaningful, engaging, and digestible manner.
• Apply strong problem-solving skills to design solutions that address customer problems.
• Develop close relationships to influence the customer's technical strategy.
• Deliver training to customers and prospects about Trend Micro solutions.
• Collaborate with technical support to ensure ongoing support quality and customer health.
• Contribute to departmental best practices, strategies, methodologies, and documentation for increased efficiency.
• Engage in continuous self-improvement and learning to maintain current technical knowledge and participate in technical communities.
• Participate in webinars, workshops, and industry events as a speaker or panelist; excellent public speaking skills are advantageous.

EXPERIENCE

• Rich experience in delivering high-quality presales support and solutions, adding unique value for customers.
• Strong understanding of SOC operations, security analytics, cloud architecture, cloud-native security, SASE, CASB, Zero Trust model; these are key advantages.
• Knowledge of Microsoft O365, Azure, Google Cloud, AWS services is advantageous.
• Exposure to security software solutions like firewalls, content security, intrusion prevention, encryption, data leakage, data protection, and monitoring security is advantageous.
• Excellent written and spoken communication skills in English.
• A strong interest and passion for all aspects of cybersecurity and customer security.
• Good understanding of public cloud technologies such as AWS and Azure.

Trend Micro strives to build an environment of equity and inclusion, reflecting diverse points of view. We welcome, value, promote, and celebrate diversity — including but not limited to race, ethnicity, nationality, gender, gender identity, sexual orientation, ability level, age, religion, veteran status, socio-economic status, and political philosophy.

We embrace change, empower people, and encourage innovation. Join Trend Micro and thrive with us.