E-Commerce Key Account Manager | Dermatological Beauty Division

Loreal; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading company in the beauty sector seeks an E-Commerce Key Account Manager to accelerate growth in Saudi Arabia. This pivotal role focuses on driving online sales through strategic account management, performance tracking, and fostering strong partnerships. Ideal candidates have a solid e-commerce background and possess strong negotiation and analytical skills to enhance the consumer experience with trusted dermatological brands.

Qualifications

• 4 to 6 years in e-commerce business with proven track record in key account management.
• Hands-on experience with major e-commerce platforms.
• Managing monthly turnover targets and KPIs.

Responsibilities

• Lead and negotiate annual agreements with e-commerce partners.
• Analyze e-commerce KPIs and adapt strategies.
• Identify and implement action plans for new e-commerce trends.

Skills

E-commerce platforms

Digital marketing

CRM tools

Business & Negotiation Skills

Analytical Mindset

Team Player

Entrepreneurial Spirit

Job description

E-Commerce Key Account Manager | Dermatological Beauty Division Loreal

Hello, we re L Or al.
We're not just building brands; we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading this might be the opportunity you ve been searching for.

A Day in the Life

As an E-commerce Key Account Manager for the L Or al Dermatological Beauty (LDB) Division, you ll play a pivotal role in driving the division s online growth in Saudi Arabia. Reporting to the Commercial Director & E-commerce Manager, you ll work closely with cross-functional teams to ensure our trusted dermatological brands like La Roche-Posay, CeraVe, and Vichy deliver exceptional consumer experiences online. You ll lead strategic partnerships with key e-commerce players, manage performance metrics, and identify growth opportunities to scale our online business.

Here s what your day-to-day will look like:

1. Strategic Account Management

• Lead and negotiate annual agreements with e-commerce partners to secure optimal terms and drive mutual growth.
• Build and nurture strong relationships with key accounts, ensuring alignment between L Or al s digital activities and those of the retailers.
• Drive customer acquisition, retention, and growth through innovative digital marketing strategies, CRM, and loyalty programs.
• Ensure a seamless online customer journey, including effective delivery and returns processes.
• Collaborate with marketing teams to define the consumer experience and optimize e-merchandising.

3. Performance Tracking & Optimization

• Activate the right business drivers by analyzing e-commerce KPIs such as unique visitors, conversion rates, and profit optimization.
• Adapt strategies to fit the nuances of the local e-commerce market while leveraging global best practices.

4. Brand Presence & Innovation

• Ensure the brand s online presence and journey are consistent with overall brand standards and strategy.
• Identify new e-commerce trends and opportunities for business growth, implementing action plans to capitalize on them.
• Work closely with technology teams to ensure continuous improvement and upgrades to the site.
• Scale direct-to-consumer online sales (if applicable) and drive collaboration with distributors to achieve monthly turnover targets.

We Are Looking For

You re a great match for this role if you have:

• Digitally Upskilled Expertise: You re well-versed in e-commerce platforms, digital marketing, and CRM tools.
• Business & Negotiation Skills: You excel at building partnerships and negotiating win-win agreements.
• Analytical Mindset: You re data-driven and can draw actionable insights from KPIs to optimize performance.
• Team Player: You thrive in a collaborative environment and can manage indirect teams through distributors.
• Entrepreneurial Spirit: You re proactive, adaptable, and always on the lookout for new opportunities.

Your Experience Includes:

• 4 to 6 years in e-commerce business, with a proven track record in key account management.
• Hands-on experience with major e-commerce platforms.
• Managing monthly turnover targets and KPIs.
• Indirect team management through distributors.
• Dermo-cosmetics experience / skincare know-how is a plus

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