Dynamics 365 CRM Specialist

RAQMEYAT; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a dedicated CRM Specialist to enhance customer relationships and optimize CRM operations. In this full-time, on-site role, you will leverage your expertise in CRM Dynamics 365 to manage customer interactions, analyze data, and coordinate projects effectively. This position is perfect for those with a strong analytical mindset and excellent communication skills, as you will be the primary point of contact for stakeholders. Join a dynamic team that values innovation and collaboration, and take your career to the next level in a supportive environment that encourages professional growth.

Qualifications

• Minimum 5 years experience in CRM operations.
• Relevant certifications in CRM Dynamics 365 modules required.

Responsibilities

• Provide expert support for CRM Dynamics 365 and billing modules.
• Manage day-to-day CRM operations and ticket resolutions.
• Collaborate with team for smooth CRM operations.

Skills

Analytical Skills

Effective Communication

Problem-Solving

Project Management

CRM Dynamics 365

Ticket Handling

Education

Relevant Certifications in CRM Dynamics 365

Tools

CRM Dynamics 365 Sales Enterprise Edition

Billing Dynamics Module

Job description

Company Description:

Raqmeyat is an IT solutions company with 20 years of experience, specializing in Microsoft Services, Odoo, Cloud Computing, Cybersecurity, Data Center and Networking, Web Development solutions, Managed Services, and SLA. Headquartered in Cairo, Riyadh, and Dubai, Raqmeyat caters to clients&apos needs in the Middle East and Africa with certified experts offering practical, cost-effective, and customized IT solutions.

Role Description

This is a full-time on-site role for a CRM Specialist at Raqmeyat located in Giza. The CRM Specialist will be responsible for managing customer relationships, analyzing data, coordinating projects, and enhancing communication strategies. The role involves day-to-day tasks related to sales, project management, and effective communication within the organization.

Experience: Minimum of 5 years in CRM and Billing Dynamics 365 Sales Enterprise Edition operations within an CRM environment

Certifications: Relevant certifications in CRM Dynamics 365 Sales Enterprise Edition modules and Billing Dynamics module.

Requirements:

• Excellent analytical skills and attention to detail.
• Effective communication skills to collaborate with stakeholders and team members.
• Strong problem-solving abilities and analytical skills.
• Proficiency in handling tickets and issue resolution.
• Demonstrated ability to coordinate tasks with a support team.
• Project management skills.

Responsibilities:

• Provide expert support for CRM Dynamics 365 Sales Enterprise Edition modules and billing modules.
• Collaborate with the team members to ensure smooth CRM operations.
• Conduct regular system audits and recommend improvements.
• Oversee day-to-day CRM operations.
• Serve as the primary point of contact for stakeholders.
• Manage and resolve tickets and issues.
• Ensure effective communication and coordination with the support team.

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