Duty Free: Store Manager

Shine - Event Staffing; Dammam; On-site; SAR 60,000 - 100,000; Full time

Job summary

An innovative company in the Saudi retail market is looking for a dynamic Store Manager to oversee duty-free operations. This role involves leading a team to deliver exceptional customer service, driving sales performance, and ensuring efficient store operations. The ideal candidate will possess strong leadership skills, a deep understanding of travel retail concepts, and a passion for motivating employees. Join a pioneering firm where you can make a significant impact in a supportive and inclusive work environment, while enjoying a competitive salary and benefits package.

Benefits

Competitive salary

Benefits package

Supportive work environment

Inclusive culture

Qualifications

• Proven leadership skills with a focus on team motivation and performance.
• Strong understanding of travel retail and merchandise presentation.

Responsibilities

• Manage store operations and ensure high levels of customer service.
• Track sales performance and implement corrective actions as needed.
• Ensure compliance with all relevant laws and regulations.

Skills

Leadership Skills

Team Building

Merchandise Presentation

Travel Retail Knowledge

Problem Solving

Job description

Al Waha is the first Saudi duty-free provider, dedicated to delivering exceptional shopping experiences and premium products to our customers. As a subsidiary of the Public Investment Fund (PIF), we are committed to excellence, innovation, and the highest standards of service in the retail sector.

We are seeking a dynamic and experienced Store Manager to oversee our duty-free store operations. The ideal candidate will lead our team in providing outstanding customer service, driving sales performance, and ensuring the store operates efficiently and profitably.

Key Responsibilities

• Responsible for managing the shops in the Terminal within an operation, consistent with the short and long term interests of the company, its employees and its customers, and ensuring the highest level of customer service possible.
• Ensure that daily sales are being tracked by the Shift Leader’s and Sales Associates. Analyze if any issue in the Terminal / Shop might be affecting the daily sales, and take corrective actions if needed.
• Review Sales of last week / month by shop, category and brand, compared to the previous month, year and budget. Analyze if any issue in the Terminal / Shop might be affecting the weekly sales, and take corrective actions if needed.
• Ensure that the store is in compliance with all Airport, State and Federal employment laws.
• Accountable for identifying and ensuring proper training for staff is being implemented in conjunction.
• Accountable for ensuring the achievements of sales, stock and targets.

Requirements

• Strong leadership skills.
• Demonstrates ability to build effective teams and motivate employees.
• Knowledge of effective merchandise presentation standards.
• Understanding of Travel Retail concepts.
• Good problem solving skills.

What We Offer

• Competitive salary and benefits package.
• Opportunity to be part of a pioneering company in the Saudi retail market.
• A supportive and inclusive work environment.