Duty Engineer

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 20,000 - 30,000; Full time

Job summary

A leading global hotel company is seeking a Duty Manager to oversee guest experiences and manage hotel operations. You will lead a team to deliver memorable services and resolve guest issues. The ideal candidate must have a diploma, at least 2 years of relevant experience, and excellent communication skills. This role offers a competitive salary and various benefits including room discounts.

Benefits

Competitive salary

Impressive room discounts

Comprehensive training

Qualifications

• 2 years’ front desk/guest service leader experience.
• Willingness to work evenings and weekends.
• Basic mathematics skills.

Responsibilities

• Manage guest experiences and hotel operations.
• Develop team skills to positively impact hotel performance.
• Resolve guest issues and concerns.

Skills

Fluent in spoken and written English

Excellent communication skills

Problem solving skills

Motivational skills

Education

Minimum Diploma or equivalent

Tools

Hotel property management systems like Opera

Job description

Overview

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.

Responsibilities

• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations

Qualifications

• Minimum Diploma or equivalent, some college preferred
• 2 years’ front desk/guest service leader experience
• Must be fluent in spoken and written English
• Other languages may be preferred
• Basic mathematics skills
• Excellent communication, problem solving, reasoning and motivational skills
• Long periods of standing in the front desk areas and occasional lifting of heavy items
• Working knowledge of hotel property management systems like Opera beneficial
• Willingness to work evenings and weekends

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Equal Opportunity and Wellbeing

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

Join us

So, join us and you’ll become part of our ever-growing global family.