Door Attendant

Accor Hotels; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prestigious hotel in Makkah is seeking a dedicated Concierge to provide exceptional guest service. Responsibilities include greeting guests, managing luggage, and addressing guest requests efficiently. Ideal candidates will possess a University Degree and at least one year of experience in the hospitality industry. Join a dynamic team focused on delivering an outstanding visitor experience.

Qualifications

• Minimum 1 year of experience in a similar role.
• Friendly and cheerful disposition at all times.
• Knowledge of hotel’s activities and product offerings.

Responsibilities

• Greet guests upon arrival and resolve complaints.
• Handle guest luggage and ensure safety of belongings.
• Maintain cleanliness and hygiene of the Concierge Desk.

Skills

Communication

Problem Solving

Customer Service

Education

University Degree

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

1. Greet guests upon arrival and departure, opening the main hotel door and escorting each guest to the appropriate location.

2. Handle guest luggage promptly and efficiently during arrival, stay, and departure, ensuring safety and security.

3. Ensure every luggage is tagged with a baggage claim tag.

4. Park guest and visitor vehicles in designated hotel parking areas.

5. Resolve guest complaints and requests, liaising with relevant departments for immediate follow-up.

6. Issue guest room key cards and maintain effective control for guest security.

7. Report unusual occurrences or requests to the Concierge desk.

8. Be aware of hotel accident prevention policies.

9. Maintain the cleanliness, safety, and hygiene of the Concierge Desk area.

10. Monitor hotel occupancy, functions, groups, and VIP arrivals.

11. Provide friendly and courteous service, responding promptly to all guest requests and inquiries.

12. Communicate all relevant information to the next shift for smooth operations.

13. Maintain contact with guests to handle problems or complaints efficiently and courteously.

14. Review and update the Logbook regularly.

15. Maintain a professional appearance and a friendly, cheerful disposition at all times.

16. Oversee daily operations of the concierge services.

17. Assist guests with their luggage as needed.

18. Report regularly to the Assistant Front Office Manager or Front Office Manager.

19. Be aware of fire and first aid procedures.

20. Handle guest complaints and report to management.

21. Be familiar with the hotel's daily activities and product offerings.

22. Attend scheduled training sessions.

23. Show cooperation and respect within the team and other departments.

24. Maintain knowledge of all hotel facilities and daily activities.

Qualifications

University Degree in any field. Minimum 1 year of experience in a similar role.

Additional Information