Dispatcher reports to Site Supervisor

Dewan Consultants; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading recruitment firm in the MENA region is seeking a Dispatcher in Riyadh. The role involves coordinating vehicle movements, managing drivers, and ensuring excellent guest service. Candidates should possess strong communication skills and ideally have 5 years of experience in a similar role. Flexibility in working hours is required, including nights and weekends.

Benefits

Accommodation

Transportation

Qualifications

• 5 years of experience in a similar role is ideal.
• Excellent English communication skills are mandatory.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Coordinate and direct vehicle movement for guests.
• Maintain communication with drivers and guests for seamless service.
• Handle passenger complaints professionally.

Skills

Interpersonal skills

Communication

Guest service

First aid treatment

Knowledge of traffic laws

Education

High school diploma or equivalent

Job description

Number of People – 5

Dewan is hiring for our client in Saudi Arabia for the role of Dispatcher. Dewan Consultants has been a leading recruitment and staffing firm in the MENA region for 45 years.

The main purpose of the Dispatcher role is to coordinate and direct the movement of vehicles and buggies on the mainland and on-island. The dispatcher will ensure that guests reach the correct locations at the right times. They will also manage drivers, ensuring they work efficiently and safely.

Key Accountabilities & Activities

• Maintain a cheerful, helpful, and friendly attitude towards colleagues, on-island staff, and guests, providing courteous and professional service at all times.
• Determine schedules and routes for drivers, ensuring they are up-to-date at all times.
• Coordinate and manage a pool of vehicles and buggies, ensuring timely and efficient dispatching.
• Work closely with drivers, providing them with the latest information to answer guest questions confidently about Sindalah facilities, services, KSA, and other NEOM entities.
• Communicate effectively with guests, staff, and management to ensure seamless service.
• Handle passenger complaints or issues professionally.
• Keep track of each request or movement from creation until completion.

Additional Responsibilities

• Maintain records of vehicle and buggy conditions to ensure availability of sufficient vehicles and buggies to meet service levels.
• Ensure close communication with drivers and the Site Supervisor for alignment.
• Assist in maintaining buggies in good condition and report any technical faults to the Site Supervisor.
• Ensure all drivers adhere to safety rules and drive carefully to prevent harm to passengers.
• Collaborate with stakeholders to deliver a seamless guest experience.
• Report mechanical issues or accidents immediately to management.
• Work flexible hours, including nights, weekends, and holidays.
• Follow all company policies and procedures.
• Assist with other duties as assigned by management.

Requirements

Background, Skills & Qualifications

• Excellent interpersonal, written, and verbal communication skills in English (mandatory); Arabic and other languages are preferred.
• Strong guest service skills with the ability to engage courteously with guests.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Ability to handle stressful situations calmly and professionally.
• Knowledge of local traffic laws and regulations.
• Skilled in providing first aid treatment and capable of performing CPR and other emergency procedures.

Qualifications

• High school diploma or equivalent.
• Ideally 5 years of experience in a similar role.

7000+ Accommodation and Transportation