Director of Wellness & Spa - Sofitel Riyadh

Accor; Riyadh; On-site; SAR 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Spa Manager to enhance wellness offerings and operations. This role involves managing spa facilities, developing marketing strategies, and ensuring guest satisfaction while adhering to brand standards. The ideal candidate will possess strong management skills and a passion for wellness. Join a forward-thinking team dedicated to creating exceptional experiences for guests and colleagues alike, while driving profitability and operational excellence in a luxury environment.

Qualifications

• 5+ years of management experience in Spa settings.
• Experience in spa therapy, recreation, or fitness is recommended.

Responsibilities

• Manage operations and efficiency of wellness facilities.
• Lead the implementation of strategic and marketing plans for wellness.

Skills

Management Skills

Interpersonal Skills

Problem-Solving Skills

Decision-Making Skills

Education

Bachelor’s Degree in Business Administration

Job description

Company Description

Job Description

Main Job Responsibilities :

• Adhere to the Spa Policy & Standard Operating Procedures manual.
• Act as an Ambassador for wellness at the hotel, representing the brand values for colleagues and establishing relationships with internal and external stakeholders, maintaining a professional appearance at all times.
• Promote colleague wellness and wellness programming with Talent and Culture teams.
• Manage the operations and efficiency of the wellness facilities.
• Ensure effective communication and welfare for staff across departments and with corporate teams.
• Develop proactive strategic initiatives for the spa and wellness areas to market the offerings/products.
• Maintain knowledge of competitors’ locations, offerings, pricing, promotions, and sales techniques.
• Perform other duties as assigned by the hotel team.

Administrative Responsibilities :

• Assist in financial budgeting and analysis for the departments.
• Provide monthly budget forecasts.
• Stay within budget to maximize profitability.
• Implement systems to track inventories and report variances.
• Approve payroll hours and service charge reports.
• Generate and review operational and productivity reports.
• Review and approve purchase requisitions and invoices.
• Maintain equipment warranties and coordinate repairs with engineering.
• Submit monthly spa performance reports.
• Report maintenance needs of the spa.

Strategy and Marketing of Wellness Assets :

• Lead the implementation of a 12-month strategic and marketing plan, including awareness initiatives for guests, corporate groups, and the community.
• Create treatment and retail pricing structures suited to the local market.
• Align all communication with brand guidelines.
• Organize wellness events, retreats, and workshops to promote well-being concepts.

Revenue Management and Financial Responsibilities :

• Set annual KPI goals aligned with revenue expectations.
• Follow Accor’s revenue management guidelines for spa/well-being.
• Participate in weekly revPRO meetings to explore new business opportunities.
• Practice revenue management to meet daily targets.
• Create pricing lists based on revenue management recommendations.
• Assist with month-end profit and loss statements.

Guest Quality and Operational Excellence :

• Accommodate guest preferences and special requests.
• Conduct regular audits to uphold brand standards.
• Oversee daily operations to ensure guest and colleague satisfaction.
• Provide tools for effective daily management and guest service.

Health, Hygiene and Safety :

• Ensure all safety procedures are followed by colleagues.
• Maintain cleanliness and hygiene standards.
• Prioritize guest safety and satisfaction.
• Develop and enforce emergency procedures.
• Report and address hazards promptly.
• Ensure compliance with laws and hotel regulations.
• Handle emergencies with urgency and discretion.

Qualifications :

• Minimum of 5 years management experience in Spa.
• Bachelor’s Degree in Business Administration is a plus.
• Experience in spa therapy, recreation, or fitness recommended.
• Background in luxury hotels with financial budgeting experience.
• Passion for well-being and lifestyle.
• Strong interpersonal, problem-solving, and decision-making skills.