Director of Technology Operations

Confidential; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology company in the Riyadh Region is looking for a Director of Technology Operations to oversee IT infrastructure, cloud operations, and cybersecurity in a multi-site and cloud-based environment. The ideal candidate must have over 15 years of experience in IT Infrastructure and Cloud Operations, along with strong leadership skills. This position requires a bachelor's degree in a relevant field and related certifications. The role is full-time and offers an opportunity to lead critical technology operations.

Qualifications

• 15+ years of experience in IT Infrastructure and Cloud Operations is required.
• Leadership experience for at least 4 years in managing multi-site environments.
• Experience in automation and enterprise-scale technology deployments is important.

Responsibilities

• Lead and manage IT operations and cloud infrastructure.
• Define IT service management processes according to ITIL best practices.
• Oversee cybersecurity policies and controls in compliance with regulations.
• Manage vendor relationships and cloud budgets effectively.

Skills

Cloud computing

Networking

Cybersecurity

Infrastructure operations

Stakeholder management

Planning

Organization

Education

Bachelor's degree in Information Technology or a related field

Cloud certification (AWS Solutions Architect or SysOps preferred)

Professional certifications (ITIL, PMP, PRINCE2)

Job description

Job Title: Director of Technology Operations

Company: Confidential

Role Overview

We are seeking a highly experienced Director of Technology Operations to lead infrastructure, cloud operations, IT service delivery, and cybersecurity execution across a multi-site and cloud-based technology environment. The role is responsible for ensuring the reliability, security, scalability, and availability of all technology platforms, including head office operations, distributed sites, cloud workloads, and SaaS platforms. This position plays a critical leadership role in supporting business continuity, digital growth, and operational excellence.

Key Responsibilities

Infrastructure, Cloud & Operations Management

• Manage a hybrid technology environment including cloud platforms, SaaS solutions, networks, and on-site hardware.
• Lead CloudOps monitoring, incident response, deployments, performance optimization, and cost management.
• Ensure high availability of business-critical systems including POS, kiosks, ERP, LMS, CDP, digital signage, and system integrations.
• Oversee infrastructure capacity planning and technology scalability.

IT Service Delivery & Support

• Lead unified L1/L2 IT support operations across all locations and head office.
• Ensure efficient incident management, service request handling, and problem resolution.
• Define and enforce IT service management processes in line with ITIL best practices.

Cybersecurity & Compliance

• Enforce cybersecurity standards, policies, and controls in line with NCA and PDPL requirements.
• Oversee patch management, vulnerability assessments, and security incident response.
• Ensure secure cloud architecture and infrastructure hardening.
• Lead technology deployments for new site openings and major system rollouts.
• Manage infrastructure-related projects, automation initiatives, and large-scale deployments.
• Support implementation of monitoring tools, operational automation, and Infrastructure as Code (IaC).

Vendor, Budget & Governance Management

• Manage vendor relationships, contracts, SLAs, and performance.
• Oversee infrastructure and cloud budgets, ensuring cost efficiency and value optimization.
• Ensure compliance with internal governance, security policies, and operational standards.
• Lead and develop infrastructure, cloud, and operations teams.
• Collaborate closely with Technology, Security, Applications, and Business stakeholders.
• Provide regular operational performance reports and risk updates to executive leadership.

Qualifications

• Bachelor’s degree in Information Technology or a related field.
• Cloud certification (AWS Solutions Architect or SysOps preferred).
• Professional certifications such as ITIL, PMP, or PRINCE2 are an advantage.
• Strong expertise in cloud computing, networking, cybersecurity, and infrastructure operations.
• Solid understanding of cybersecurity frameworks and cloud security.

Experience

• Minimum 15 years of experience in IT Infrastructure and Cloud Operations.
• At least 4 years in a managerial or leadership role.
• Proven experience managing large-scale, multi-site, and cloud-based environments.
• Strong exposure to automation, IaC, and enterprise-scale technology deployments.
• Experience in retail, entertainment, or multi-location environments is preferred.
• Strategic operational leadership.
• Strong planning, organization, and execution skills.
• Excellent communication and stakeholder management.
• Results orientation and accountability.
• High ethical standards, professionalism, and reliability.

Seniority Level

• Executive

Employment Type

• Full-time

Job Function

• Product Management and Information Technology

Industries

• Entertainment Providers

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