Director of Spa

RAFFLES; Jeddah; On-site; SAR 300,000 - 400,000; Full time

Job summary

An established industry player in luxury hospitality is on the lookout for a visionary Director of Spa to lead their operations in Jeddah. This role is pivotal in ensuring exceptional guest experiences while driving business growth. As the Director, you will develop strategic plans, manage finances, and inspire a team of spa professionals. Your expertise in spa management and customer service will be crucial in maintaining high standards and introducing innovative treatments. If you are passionate about wellness and luxury service, this opportunity offers a chance to make a significant impact in a prestigious setting.

Qualifications

• 5-7 years of experience in spa management or luxury hospitality roles.
• Proven track record of successful spa operations and revenue growth.

Responsibilities

• Develop and implement strategic plans for spa operations and guest satisfaction.
• Lead and inspire a team, ensuring high standards of service and hygiene.

Skills

Leadership Skills

Customer Service Skills

Analytical Skills

Problem-Solving Skills

Cultural Sensitivity

Communication Skills

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Spa Management Software

Microsoft Office Suite

Job description

We are seeking a visionary and experienced Director of Spa to lead our luxury spa operations in Jeddah, Saudi Arabia. As the Director of Spa, you will be responsible for overseeing all aspects of our world-class spa facility, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities

• Develop and implement strategic plans to enhance spa operations, guest satisfaction, and revenue growth
• Lead and inspire a team of spa professionals, fostering a culture of excellence and continuous improvement
• Oversee financial management, including budgeting, forecasting, and cost control measures
• Ensure compliance with health and safety regulations, maintaining the highest standards of hygiene and safety
• Collaborate with marketing teams to develop and execute innovative promotional strategies
• Manage inventory, equipment maintenance, and facility upkeep
• Stay abreast of industry trends and introduce new treatments and services to keep the spa competitive
• Build and maintain relationships with key stakeholders, including guests, vendors, and hotel management
• Analyze performance metrics and guest feedback to identify areas for improvement and implement solutions
• Ensure cultural sensitivity and adherence to local customs in all spa operations

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum 5-7 years of experience in spa management or related luxury hospitality roles
• Proven track record of successful spa operations and revenue growth
• Strong leadership skills with the ability to motivate and develop high-performing teams
• Excellent financial management and budgeting capabilities
• Exceptional customer service skills and a deep understanding of guest satisfaction principles
• Proficiency in spa management software and Microsoft Office Suite
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• In-depth knowledge of spa and wellness trends, treatments, and best practices
• Familiarity with health and safety regulations in the spa industry
• Cultural sensitivity and awareness, particularly regarding Saudi Arabian customs and norms
• Fluency in English required; additional language skills highly desirable