Director of People Ops

Calo Inc; Saudi Arabia; Remote; SAR 300,000 - 400,000; Full time

Job summary

A meal subscription startup is seeking a passionate leader in People Operations to foster a 10/5 star employee experience. You will lead a team across multiple countries, ensuring compliance and building strategies for local teams. Ideal candidates should have strong systems and compliance experience, especially in the GCC region. This role requires frequent travel to engage with local teams.

Qualifications

• Experience leading regional teams in the GCC.
• Ownership of HRM from A-Z.
• Experience in building/enhancing SOPs.

Responsibilities

• Lead and upskill the People Ops team.
• Establish a support function for all business units.
• Support local teams in setting strategies.

Skills

Systems auditing

Compliance

Leading teams

Positive culture

Knowledge of local labor laws

Job description

About Calo

Calo is a meal subscription startup on a mission to make healthy eating easy. Over the past six years, we've delivered tens of millions of meals to hundreds of thousands of customers across seven countries, and we still feel like day one. Now, we're embarking on an AI-powered transformation to change how the world eats and make healthy meals better, faster, and more affordable.

Calo in numbers and facts

• Operating internationally in 7 countries (Bahrain, Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Oman, the UK)
• 1,600+ full-time people across all geographies
• 80+ Million Dollars in funding till date, on the road to an IPO within the next two years (Latest news here)
• One of the fastest-growing food-tech startups globally today, but that’s not important, what’s important is serving the customers better while scaling a winning company culture
• Employee Net Promoter score at 40+ (What’s eNPS?)

The People & Culture team

• 32 members across all our geographies
• The team has the following functions
  • Talent Acquisition → Handles recruitment across all geographies and supports our business units
  • People Partners → Oversees department performance and growth
  • People Operations & HR → Acts as the customer service team for HQ and supports local business units
  • Employee Experience → Manages employee day-to-day experience and work environments
  • Content creation & employer branding → Builds our employer brand across LinkedIn & socials (Check out life@calo)
  • IT & Automation → Ensures quality of tools and automates workflows
• Our goal is to Build a 10/5 star experience for our employees (What’s a 10/5 experience?)
• We aim to be strategic partners, involved in setting AI adoption strategies, organizational design, performance systems, KPIs, and leveraging AI for efficiency and better employee experiences.

Role Details

Why this role?

Calo has grown exponentially, and with an upcoming IPO, we need stronger systems for scale and foundations for continued growth, focusing on delivering a world-class employee experience.

We want to upskill our people operations team and make them drivers of change in P&C initiatives. We’re seeking a passionate leader who challenges conventional HR norms and strives to build that 10/5 star experience.

This role is based in the GCC, with frequent travel to stay close to local teams.

Scope of role

1- People Ops from A-Z

Lead and upskill the People Ops team, which includes 15 members across different countries, fostering an empathy-first culture.

2- Building a center of excellence

Establish a support function for all business units, focusing on benefits management, compliance, governance, KPIs, and continuous improvement in People Ops, including HRM systems and compliance across countries.

3- Local country strategy and governance

Support local teams in setting strategies, ensuring localization of people experience while maintaining Calo's culture.

Are you a good fit?

Experience:

1. Strong with systems, auditing, compliance, and leading teams with a positive culture
2. Experience leading regional teams in the GCC, with knowledge of local labor laws and market entry strategies
3. Partnered with legal and finance departments
4. Ownership of HRM from A-Z
5. Experience in building/enhancing SOPs and ensuring compliance

Personal traits:

1. Humble, attentive listener, open-minded
2. Values the best idea over hierarchy
3. Highly organized, disciplined
4. Fun, caring, protective of team well-being
5. Experienced in navigating challenging policies and advocating for the right path
6. Curious about AI's role in transforming People Ops