Director of Operations

Director of Operations – Luxury Hotel | Makkah

A renowned 5-star luxury hotel in Makkah is looking for a seasoned Director of Operations to oversee all departments and ensure flawless service

This is a critical leadership role requiring deep operational expertise and cultural sensitivity in one of the most spiritually significant and logistically complex hotel environments in the world.

Key Responsibilities:
– Lead day-to-day hotel operations and support departmental heads
– Ensure operational readiness for high occupancy during Hajj & Umrah periods
– Drive service excellence in line with luxury brand standards
– Oversee guest experience, F&B, front office, and housekeeping functions
– Work closely with religious tour operators and guest relations teams
– Monitor operational KPIs and implement performance improvements

Ideal Candidate Profile:
– Minimum 8 years in 5-star hotel operations, including at least 3 in a senior leadership role
– Prior experience in Makkah or Madinah preferred
– Strong knowledge of Hajj & Umrah guest flows and logistics
– Fluent in English; Arabic is a strong asset
– Excellent leadership, planning, and crisis management skills

Join a respected luxury brand and make a meaningful impact in one of the most iconic hospitality destinations in the world.