Director of Learning & Development

Four Seasons Hotels and Resorts; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Director of Learning & Development to enhance workplace learning and service excellence. This role involves delivering impactful training programs, fostering a culture of continuous improvement, and ensuring employees are equipped with essential skills. Join a dynamic team in a stunning location, where your contributions will shape the future of hospitality and create memorable experiences for guests. This is a unique opportunity to build a fulfilling career in a tax-free environment, offering competitive benefits and a supportive culture.

Benefits

Competitive Net Salary

Housing Allowance

Transportation Allowance

30 Days Vacation

10 Days Public Holidays

Paid Home Leave Tickets

Complimentary Employee Meals

Medical Insurance

Life Insurance

Employee Assistance Program

Worldwide Complimentary Room Nights

Qualifications

• 3+ years in Learning & Development management, preferably in luxury hospitality.
• Strong communication, facilitation, and instructional design skills required.

Responsibilities

• Deliver workplace learning and service improvement programs.
• Promote a continuous learning culture and train employees for service excellence.

Skills

Learning & Development Management

Adult Education

Hotel Operations

Communication Skills

Facilitation Skills

Instructional Design

Analytical Skills

Coaching Skills

Influencing Skills

Needs Assessment

Learning Technologies

Project Planning

Budgeting and Financial Management

Industry Trends Awareness

Education

Bachelor's Degree in Education or Related Field

Tools

E-learning Platforms

Project Management Tools

Job description

Director of Learning & Development

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

The Role of the Director of Learning & Development

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

Knowledge and Skills

• Minimum of 3 years’ experience working in a Learning & Development in a managerial capacity.
• Experience in adult education or a similar environment.
• Experience in hotel operations, preferably luxury hospitality or other service environments.
• Experience managing in diverse cultures.
• Excellent communication skills.
• Facilitation skills.
• Instructional design skills.
• Strong analytical and critical thinking skills.
• Coaching skills.
• Influencing skills.
• Adult learning styles and principles.
• Needs Assessment methodologies and learning needs identification.
• Learning technologies, such as e-learning options and distance learning.
• Theories and types of evaluation for measuring program financial impact.
• Project planning tools and processes.
• Basic budgeting, accounting, and financial management.
• Current on industry trends affecting workplace learning.
• Proven ability to manage multiple priorities with lean resources while delivering high quality results.
• Proactive, hands on and able to operate autonomously.

What to Expect:

• Competitive Net Salary in a Tax-Free Environment
• Competitive housing allowance
• Transportation Allowance
• 30 days’ vacation
• 10 days Public Holidays per year
• Paid home leave tickets.
• Complimentary employee meals
• Medical Insurance
• Life Insurance
• Employee Assistance Program
• Worldwide Complimentary Room Nights with Four Seasons
• Laundry/dry cleaning for provided for work attire.

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.