Director of Learning & Development

Four Seasons Hotel; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

Join a prestigious hotel as the Director of Learning & Development, where you will lead initiatives to enhance employee skills and service excellence. This role involves crafting tailored training programs, fostering a culture of continuous learning, and collaborating with diverse stakeholders to ensure the highest standards of hospitality. With a focus on strategic direction and performance improvement, you will play a crucial role in shaping the future of the hotel’s workforce. If you have a passion for developing talent in a luxury environment and possess strong analytical and communication skills, this is an exciting opportunity to make a significant impact in the hospitality industry.

Qualifications

• Minimum of 3 years in Learning & Development managerial roles.
• Experience in luxury hospitality and diverse cultures is essential.
• Strong analytical and communication skills required.

Responsibilities

• Deliver workplace learning and service improvement programs.
• Identify and implement learning strategies aligned with hotel goals.
• Promote a continuous learning culture among employees.

Skills

Communication Skills

Facilitation Skills

Instructional Design Skills

Analytical Skills

Coaching Skills

Influencing Skills

Needs Assessment Methodologies

Project Planning

Budgeting and Financial Management

Understanding of Adult Learning Principles

Education

Experience in Learning & Development

Experience in Hotel Operations

Experience in Adult Education

Tools

E-learning Technologies

Project Planning Tools

Job description

About the location:

An architectural icon in the heart of Saudi Arabia's vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

The Role of the Director of Learning & Development

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

Knowledge and Skills

• Minimum of 3 years experience working in a Learning & Development in a managerial capacity.
• Experience in adult education or a similar environment.
• Experience in hotel operations, preferably luxury hospitality or other service environments.
• Experience managing in diverse cultures.
• Excellent communication skills.
• Facilitation skills.
• Instructional design skills.
• Strong analytical and critical thinking skills (i.e., ability to identify when training is the actual solution and provide it if required).
• Coaching skills.
• Influencing skills.
• Adult learning styles and principles.
• Needs Assessment methodologies and learning needs identification.
• Learning technologies, such as e-learning options and distance learning.
• Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels.
• Project planning tools and processes.
• Communication and influencing strategies.
• Basic budgeting, accounting, and financial management.
• Current on industry trends affecting workplace learning.
• Is a skilled Learning Professional with experience in successfully managing all aspects of the learning function including needs analysis, learning planning, training delivery, training design, business partner and impact measurement.
• Is a good judge of people, quickly understands the environment and coaches others to improve long-term outcomes.
• Can successfully develop someone without direct reporting line.
• Able to influence and push back with challenging and varied senior stakeholders including property Planning Committee and RVP.
• Excellent analytical skills and ability to identify patterns in data to make recommendations in an environment with competing demands.
• Strong written and verbal communication skills in English and preferably in a second language that will provide further support based on multiple properties.
• Proven ability to manage multiple priorities with lean resources while delivering high quality results.
• Proactive, hands-on and able to operate autonomously.