Director of Learning & Development

About the location:

An architectural icon in the heart of Saudi Arabia's vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

The Role of the Director of Learning & Development

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

Knowledge and Skills

• Minimum of 3 years experience working in a Learning & Development in a managerial capacity.
• Experience in adult education or a similar environment.
• Experience in hotel operations, preferably luxury hospitality or other service environments.
• Experience managing in diverse cultures.
• Excellent communication skills.
• Facilitation skills.
• Instructional design skills.
• Strong analytical and critical thinking skills (i.e., ability to identify when training is the actual solution and provide it if required).
• Coaching skills.
• Influencing skills.
• Adult learning styles and principles.
• Needs Assessment methodologies and learning needs identification.
• Learning technologies, such as e-learning options and distance learning.
• Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels.
• Project planning tools and processes.
• Communication and influencing strategies.
• Basic budgeting, accounting, and financial management.
• Current on industry trends affecting workplace learning.
• Is a skilled Learning Professional with experience in successfully managing all aspects of the learning function including needs analysis, learning planning, training delivery, training design, business partner and impact measurement.
• Is a good judge of people, quickly understands the environment and coaches others to improve long-term outcomes.
• Can successfully develop someone without direct reporting line.
• Able to influence and push back with challenging and varied senior stakeholders including property Planning Committee and RVP.
• Excellent analytical skills and ability to identify patterns in data to make recommendations in an environment with competing demands.
• Strong written and verbal communication skills in English and preferably in a second language that will provide further support based on multiple properties.
• Proven ability to manage multiple priorities with lean resources while delivering high quality results.
• Proactive, hands-on and able to operate autonomously.