Director of IT Operations

Delivery Hero SE; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

An established industry player is on the lookout for a seasoned Director of IT Operations to spearhead their IT infrastructure and operations in Riyadh. This pivotal role involves leading a talented team of IT professionals, optimizing service management, and ensuring seamless operations across various locations. The ideal candidate will possess extensive experience in IT operations, a strong grasp of infrastructure and security, and exceptional leadership skills. This innovative firm values growth and offers extensive support for professional development, making it an exciting opportunity for those looking to make a significant impact in a dynamic environment.

Benefits

Visa & Relocation Support

Personal Educational Budget

Access to LinkedIn Learning

In-house Training Opportunities

Global Tech & Product Community

Language Lessons

Qualifications

• 8+ years in IT operations with 3-5 years in leadership roles.
• Strong knowledge of IT infrastructure, networks, and security.

Responsibilities

• Lead and mentor a team of 10+ IT professionals.
• Oversee IT infrastructure design and management for high availability.

Skills

Leadership

IT Operations Management

Problem-Solving

Communication

Project Management

Budget Management

Education

Bachelor’s degree in Information Technology

Master’s degree in a related field

Tools

ITIL

Call Center Technologies

Cloud-based Infrastructure

Job description

Company Description

Hungerstation is the first Saudi Food delivery App in the region! Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.

In Hungerstation, we stand for our customers' satisfaction, partners’ loyalty and riders’ wellbeing, in addition to our expansion vision - always aiming higher and moving forward to the utmost levels of service platform.

Hungerstation is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide.

Job Description
We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This is a senior leadership role, based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing business.

Key Responsibilities:

1. Leadership & Team Management: Lead and mentor a team of 10+ IT professionals, including managers, across helpdesk, infrastructure, and security functions. Ensure alignment with HungerStation’s objectives and foster a culture of continuous improvement.
2. Infrastructure & IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations, including dark stores and cloud kitchens.
3. Helpdesk & Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.
4. Security & Access Management: Implement and manage IT security policies, access control, and compliance with industry standards. Collaborate with the security team to ensure system protection and incident response.
5. Call Center Solutions: Oversee call center technologies, ensuring seamless integration with business operations and continuous improvement of customer experience.
6. Vendor & Stakeholder Management: Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.
7. Budgeting & Reporting: Develop and manage the IT operations budget, providing regular performance reports to senior leadership.

Qualifications:

1. Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
2. 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
3. Proven expertise in managing IT operations across multiple locations and departments.
4. Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
5. Experience with call center solutions and cloud-based infrastructure is a plus.
6. Excellent leadership, communication, and problem-solving skills.
7. Strong organizational and project management abilities.
8. Arabic fluency is required.

Additional Information:

1. We offer visa & relocation support globally to our permanent employees.
2. Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech & product community.
3. Develop your skills with your personal educational budget for conferences and external training.
4. Access our Linkedin learning platform and participate in our various inhouse training.
5. And much more…

You’ll have the space to learn, grow, and take ownership of your work. We invest in your development, from training or workshops to free language lessons, and we encourage you to take on projects which both interest and challenge you.