Director of Front Office - Saudi Talent

Rotana Hotel Management Corporation PJSC; Makkah Al Mukarramah; On-site; SAR 40,000 - 60,000; Full time

Job summary

Une société hôtelière de premier plan cherche un Directeur de la Réception passionné pour exécuter une excellente expérience client. Le candidat idéal doit avoir une solide expérience en gestion front office, capacités d'influence, et compétences en leadership dans un environnement dynamique. En rejoignant cette équipe, vous aurez l'occasion d'optimiser les opérations, d'inspirer votre équipe et d'atteindre des objectifs ambitieux.

Qualifications

• Minimum de 2 ans d'expérience dans un rôle similaire.
• Connaissances des systèmes de gestion hôtelière.
• Maîtrise de l'anglais requise.

Responsibilities

• Maximiser le revenu tout en assurant l'excellence du service client.
• Gérer les opérations quotidiennes du Front Office.
• Collaborer avec le service ménage pour préparer les chambres efficacement.

Skills

Customer Relations

Problem-Solving

Time Management

Adaptability

Team Building

Education

College or University Graduate

Tools

Opera

Micros

Job description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As Director of Front Office, you will be responsible for all matters affecting guest service and hotel operations, aiming to maximize hotel revenue while delivering excellence at every opportunity. Your role involves controlling room availability and managing the day-to-day functions of the Front Office, such as handling guest arrivals and departures, information requests, and other key responsibilities such as:

1. Ensuring guests receive prompt attention and personal recognition throughout their stay, responding to guest needs, and resolving issues to achieve the highest guest satisfaction.
2. Planning and implementing availability controls to maximize revenue from hotel rooms, food & beverage, and other services where applicable.
3. Maintaining high performance standards among guest contact staff to ensure they are knowledgeable, friendly, and courteous at all times.
4. Reporting trends, guest impressions, and operational issues to management.
5. Collaborating with Housekeeping to efficiently prepare rooms and allocate arriving guests appropriately.
6. Participating in decisions related to occupancy goals, marketing strategies, and rate development.

Skills, Education, Qualifications & Experiences

You should be a college or university graduate with at least two years of experience in a similar role. Proficiency in hotel property management systems such as Opera, knowledge of sales systems like Micros, and fluency in English are required.

Knowledge & Competencies

The ideal candidate will have a solid front office background, excellent customer relations, problem-solving, and time management skills. You should be result-oriented, proactive, innovative, and capable of leading, motivating, and improvising in all situations. Essential competencies include:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations