Director, Customer Value (relocation to Saudi Arabia - KSA)

Adobe; Riyadh; On-site; USD 120,000 - 180,000; Full time

Job summary

An established industry player is searching for a Director of Customer Value to lead digital transformation initiatives for strategic customers. In this pivotal role, you will collaborate with C-level executives, ensuring alignment between customer goals and Adobe's offerings. Your expertise will drive value realization, fostering strong relationships and guiding customers through their transformation journey. If you thrive in a fast-paced environment and have a passion for customer success, this opportunity is perfect for you. Join a team that values innovation and empowers you to make a significant impact in the digital landscape.

Qualifications

• Extensive experience in digital transformation and value consulting.
• Strong executive presence with excellent presentation skills.

Responsibilities

• Establish C-level relationships to understand customer objectives.
• Act as liaison between customer executives and Adobe teams.
• Develop compelling presentations to drive value realization.

Skills

Digital Transformation

Value Consulting

Executive Presentation Skills

Customer Engagement

Collaboration

Education

Bachelor's Degree

Master's Degree

Job description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to craft and deliver exceptional digital experiences. We’re passionate about empowering people to build beautiful and powerful images, videos, and apps, and transform how companies interact with Customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Note : This role will require relocation to Saudi Arabia before the end of 2024 (details and specific date to be defined).

The Opportunity

From the moment you wake up in the morning until you go to bed at night, consider the media you consume, the adverts you see, the apps you use, the websites you browse, and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.

We have a phenomenal opportunity for a Director of Customer Value!

We are seeking a Director of Customer Value to act as the primary liaison for Customer leadership and partner with C-level executives within our largest, most strategic customers to guide them through their digital transformation journey with Adobe. This role, spanning from Sales to Post-Sales, will ensure we help our customers achieve their digital transformation goals. It will serve as the top-level authority supervising alignment and coordination across various work streams, encompassing our product teams for the delivery of sophisticated use cases.

Additionally, they will orchestrate collaboration and alignment initiatives with our internal account teams. The Director, Customer Value role assumes responsibility for positioning the Customer for success, prioritizing the realization of business value from the Adobe stack.

What you will do :

• Establish C-level relationships during sales cycle to understand customer key business objectives and critical metrics, and instill confidence in our ability to deliver on the expected business outcomes.
• Act as the focal point of contact and liaison post-sale between customer Executives and Adobe teams including Product teams, Legal, Engineering, Professional Services, Technical Support, Technical Account Management, and Customer Success.
• Ensure a flawless transition of the customer requirements and business objectives from pre-sales motion to the post-sales execution.
• Develop and deliver compelling, CxO-ready case presentations (return on investment, total cost of ownership, etc.) sought at driving value realization discussions.
• Map out customers' "as is" and "to be" business processes with the goal of identifying and prioritizing key use cases and business value drivers.
• Assist customers in navigating internal organizational changes and implementing effective organizational change strategies.
• Build Customer advocacy for future marketing opportunities such as case studies and events.

What you’ll need to succeed :

• Influence on both customer stakeholders and internal Adobe counterparts, navigating challenging conversations that may emerge during the customer journey.
• Strong executive presence and presentation skills, comfortable collaborating with and speaking publicly to C-suite executives. Ability to understand and communicate the path to business value through technology transformation.
• Self-starter comfortable initiating and leading programs within a fast-paced environment.
• Focus on results, and strategic approach with an ability to build the future through effective customer engagement.
• Collaborative and cross-functional approach is a must (particularly with Sales, Customer Engineering & Customer Success, and other key partners).
• Extensive confirmed experience in digital transformation, value consulting, value engineering, and/or a background in sophisticated technology delivery/transformation programs.
• Proven understanding of how Marketing, Engineering, and Product teams function, particularly in Data Engineering, Personalization, and Customer Insights.
• Relocate to the Kingdom of Saudi Arabia towards the end of FY24.