Director - Customer Information (CDU3) - 20003675

Qiddiya Investment Company; Riyadh; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company seeks a senior professional for customer communications in the transport sector. The role involves delivering clear, accurate information across multiple channels, strategic oversight of customer content, and managing real-time service updates. Ideal candidates have extensive experience and a strong background in digital communication, particularly within the GCC.

Qualifications

• 14+ years of experience in customer communications in transport.
• Expertise in service communication and digital content management.
• GCC experience preferred.

Responsibilities

• Develop the strategy for customer information content and standards.
• Oversee the integration of real-time data into platforms.
• Manage communication during disruptions and events.

Skills

Digital Literacy

Communication

Project Management

Education

Bachelor’s degree

Master’s degree

Job description

Role Summary:

Responsible for delivering real-time, accurate, and customer-friendly transport information across channels. Ensures consistency and quality of service updates, disruptions, trip planning tools, and public-facing communication.

Key Responsibilities:

· Develop the strategy for customer information content and delivery standards.

· Oversee integration of real-time data into digital platforms, signage, and mobile apps.

· Manage communication during disruptions and special events.

· Collaborate with digital, operations, and marketing to deliver timely and accessible information.

· Champion multilingual and inclusive content that enhances trust and confidence.

Behavioral Competencies:

· Clarity and Simplicity – Delivers concise and helpful information across all channels.

· Calm Under Pressure – Maintains control and accuracy during service disruptions.

· Digital Literacy – Understands digital platforms and customer interface needs.

· Integrity and Trustworthiness – Delivers dependable, consistent, and truthful content.

· Inclusive Communication – Designs messaging for diverse audiences and languages.

Qualifications & Experience:

· Bachelor’s degree. Master preferred.

· 14+ years of experience in customer communications in transport; GCC experience preferred.

· Expertise in service communication, plain language writing, and digital content management.