Digital Sales Specialist

Job Description:

Identifies, develops, manages and retains revenue-generating opportunities for the organization through the strategic and tactical sales and support of all product and service lines. Directly, or indirectly, manages the process from lead validation to product and services delivery, working with marketing, customer service, operations and delivery providers to ensure the highest level of supply chain management is delivered to customers. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.

Job Requirements:

Job Title: Digital Sales Specialist

This role within our Digital Orthodontics (SPARK Clear Aligners) focuses on providing technical, operational and consultative sales and educational approach to Dental professionals with a full focus on our Clear Aligner SPARK. The successful candidate will be responsible for promoting products and services as well as initial processing and assessment of digital orthodontic cases and related technical support.

Territory Responsibility: Saudi Arabia and GCC

Primary Location: Saudi Arabia (Riyadh or Jeddah)

Reporting to: Orthodontics BU Commercial Leader

Primary Duties:

• Generate sales leads for SPARK clear aligners system via creation, cascade, and communication of added value of the solution – raising level of awareness and interest.
• Initiation and follow up on sales-cycle on generating and achieving revenue targets and other leading indicators of territory performance.
• Provide quick response and resolution to customers' requests.
• Scheduling promotional and technical follow up with doctors.
• Support customers by phone, email and/or remote support.
• Coordination and support for marketing, T&E, and clinical teams on activation plans.
• Follows corporate policies regarding customer entertainment and customer relations.
• Providing technical support (software & web) for products in our digital portfolio.
• Understands and supports the company's policies and procedures to provide proper and effective support to our customers.
• Coordinate on case delivery timelines estimates between doctors and dealers’ commercial teams.
• Coordinate and execute on collaborative marketing and training events with IOS BU.

Job Requirements:

External Education / Experience:

• B.A. or B.S degree or equivalent required (Dental/Oral Health/Science/technical background highly regarded).
• 3+ years Orthodontic Industry Experience in a clinical, educational, sales or training role. Previous Aligner experience highly regarded.
• Proper understanding of digital workflow and industry trends and manufacturing processes.
• Strong presentation and communication capabilities and ability to represent the company in different types of scientific occasions “Key Expert meetings, conferences, exhibitions, RTD’s.”

Skills:

• Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.
• Proactive, self-sufficient, with a strong team-oriented mindset and a creative thinker.
• Demonstrated ability to develop ongoing professional relationships with customers.
• Be able to educate and nurture customers during the learning phase.
• Fluent in English both verbal and written.