Job Description
Key Deliverables and Responsibilities
- Assist the Digital Marketing Manager in developing initiatives for the hotel key feeder markets to increase traffic on Direct channels.
- Manage the creation and publishing of relevant, original, high-quality content.
- Update and optimize the Hotel content on Direct, Indirect channels, and online listings.
- Review and monitor hotel’s competitor set regularly and maintain competitiveness in terms of content quality and offer appeal.
- Manage the active presence of the property on Social Media channels.
- Monitor and optimize Traffic Acquisition levers at Hotel level including but not limited to SEO, Display, Paid Social, Metasearch.
- Support the execution of the emailing calendar for Rooms, F&B, and other outlets in line with the strategy and corporate guidelines.
- Provide creative ideas and best practices for content marketing and social media.
- Deliver monthly and quarterly reports on web performance.
- Monitor and assist in ensuring Rate parity together with the Revenue Director/Manager throughout all online distribution channels.
- Monitor and reply to online reviews.
Additional Information
Knowledge and Hotels Experience
- Minimum Diploma holder and above.
- Good understanding of digital marketing and social media landscape.
- Strong working knowledge of Microsoft Outlook and Microsoft Office.
- Good knowledge of video and photo editing tools.
- Basic knowledge of HTML.
- Experience in using Adobe Experience Manager program for digital content management.
- Oral fluency in English and Mandarin with written excellence in English. Ability to speak other languages and/or basic understanding of other languages is an advantage.
- Good interpersonal skills with the ability to communicate with all levels of employees.
- Service-oriented with an eye for detail.
- Ability to work effectively and contribute in a team.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative in a dynamic environment.
- Self-motivated and energetic.
- High integrity and able to keep confidentiality.
- Sense of urgency.