Digital Marketing & Customer Experience Manager

Arbete Careers; Riyad Al Khabra; On-site; SAR 60,000 - 100,000; Full time

Job summary

An innovative logistics company in Riyadh seeks a Digital Marketing & Customer Experience Manager to lead the development and execution of comprehensive digital marketing strategies. This pivotal role focuses on enhancing customer engagement and optimizing the user experience across all digital platforms. The ideal candidate will leverage their extensive experience in marketing and customer experience to create targeted campaigns, streamline processes, and ensure a seamless customer journey. If you're passionate about driving digital transformation and enhancing customer satisfaction in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 7+ years of experience in Marketing or Customer Experience.
• Strong analytical and problem-solving skills with a data-driven mindset.

Responsibilities

• Develop and execute digital marketing strategies to enhance visibility.
• Streamline customer experience across all touchpoints for improved satisfaction.

Skills

Digital Marketing

Customer Experience Management

Web Design Principles

Analytical Skills

Stakeholder Management

Education

Bachelor's Degree

Master’s or MBA

Tools

Digital Marketing Tools

Analytics Software

Job description

Digital Marketing & Customer Experience Manager

About the job Digital Marketing & Customer Experience Manager

Our client is a Logistics company in Riyadh, Saudi Arabia, and is hiring for the position of Digital Marketing & Customer Experience Manager.

The Digital Marketing & Customer Experience Manager is responsible for developing and executing the overall digital marketing and customer experience strategies for the company.

The manager will oversee all digital marketing activities, content management, and digital solutions to enhance digital visibility, generate leads, and increase customer engagement.

This role involves designing, implementing, and optimizing digital marketing campaigns, including short-term advertising techniques.

The manager will also focus on streamlining the customer experience across all touchpoints and stages of the customer journey to improve satisfaction, efficiency, and profitability.

Requirements

• Develop digital strategies to attract customers to the company's website
• Lead the design and ongoing improvement of user experience across all customer-facing digital solutions, including websites and mobile apps
• Enhance website design, user experience, traffic, and content
• Maintain consistent brand messaging and content across all platforms
• Create targeted campaigns to generate leads and revenue in specific markets or industries
• Develop sales and customer support materials such as brochures, presentations, and video tutorials
• Utilize advanced metrics to measure the success of revenue-generating campaigns
• Ensure a customer-centric approach that delivers a seamless, consistent experience across all touchpoints and channels throughout the customer journey
• Collaborate with internal stakeholders to improve and innovate customer experiences

Qualifications

• Bachelor's degree required; Master’s or MBA preferred
• Minimum of 7 years of experience, preferably in Marketing, Communications, Customer Experience, or Product Management
• Experience in the E-commerce Logistics industry is essential
• Proven track record in managing the customer experience journey in a service industry
• Deep understanding of web design principles
• Strategic thinking and foresight capabilities
• Strong analytical and problem-solving skills
• Excellent communication, negotiation, and stakeholder management skills
• Data-driven mindset with a strong aptitude for technology
• Familiarity with Human-Centric Design and Quality Management Systems concepts