Digital & Customer Experience Expert

Müller's Solutions; Riyadh; On-site; USD 96,000 - 144,000; Full time

Job summary

Müller's Solutions is seeking a Digital & Customer Experience Expert to enhance customer engagement through innovative digital strategies. You will work on optimizing online platforms and analyzing market trends while collaborating with various teams to implement best practices in user-centered design, thus significantly contributing to our mission to improve customer satisfaction.

Qualifications

• Proven experience in digital marketing or customer experience roles.
• Strong knowledge of strategies and customer journey mapping.
• Excellent communication and presentation skills.

Responsibilities

• Develop and execute digital strategies to optimize customer experience.
• Collaborate with stakeholders to align with business goals.
• Monitor and analyze key performance indicators (KPIs).

Skills

Digital strategies

Customer journey mapping

User experience design

Market research

Digital analytics

Problem-solving

Strategic thinking

Collaboration

Communication

Presentation skills

Education

Bachelor's degree in Marketing, Business, or a related field

Tools

Google Analytics

Job description

Join Müller's Solutions as a Digital & Customer Experience Expert and be part of our mission to deliver exceptional digital experiences to our clients. As a leading provider of Tech Outsourcing, Managed Services, and Global Tech Recruitment, we are dedicated to helping businesses thrive in the digital age.

As a Digital & Customer Experience Expert, you will drive the development and implementation of innovative digital strategies to enhance customer satisfaction and engagement. You will collaborate with cross-functional teams to create seamless digital experiences that meet the evolving needs of our clients and their customers.

Responsibilities:

• Develop and execute digital strategies to optimize customer experience across various online platforms
• Collaborate with stakeholders to understand business goals and customer needs
• Research and analyze market trends, customer behavior, and competitor strategies
• Identify opportunities for improvement and create actionable plans
• Design and implement user-centered digital experiences that align with brand guidelines
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of digital initiatives
• Recommend and implement enhancements to optimize customer journeys
• Stay up-to-date with emerging digital technologies and industry best practices
• Lead and contribute to cross-functional projects to drive digital transformation
  
  

Requirements

• Bachelor's degree in Marketing, Business, or a related field
• Proven experience in digital marketing or customer experience roles
• Strong knowledge of digital strategies, customer journey mapping, and user experience design
• Experience in conducting market research and analyzing data
• Proficiency in digital analytics tools such as Google Analytics
• Excellent understanding of online platforms and customer behavior
• Strong problem-solving and strategic thinking skills
• Ability to work collaboratively in cross-functional teams
• Excellent communication and presentation skills
• Passion for delivering exceptional customer experiences