Digital Account Manager

Brain Space; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

An innovative company is seeking a Digital Account Manager who is proactive and passionate about client services. This role involves acting as a key point of contact for clients, fostering long-lasting relationships, and ensuring that client needs are met through collaboration with internal departments. The ideal candidate will possess exceptional communication and problem-solving skills, with a strong ability to analyze data and understand consumer behavior. If you are resourceful and adaptable, this position offers a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• Exceptional communication and problem-solving skills are essential.
• Candidates should be resourceful, analytical, and organized.

Responsibilities

• Communicating with clients to understand their needs.
• Building relationships with clients based on trust and respect.
• Collecting and analyzing data to learn about consumer behavior.

Skills

Communication Skills

Problem-Solving Skills

Analytical Skills

Organizational Skills

Adaptability

Active Listening

Education

Bachelor's Degree in Sales

Bachelor's Degree in Communications

Related Field Degree

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

We are searching for communicative candidates who are proactive and passionate about company services and the clients they serve. Digital Account Managers will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the services which best fit the individual needs of the client. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

Duties and Responsibilities

• Communicating with clients to understand their needs.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to account notes.
• Maintaining updated knowledge of company services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.

Requirements

• Bachelor's degree in sales, communications, or related field.
• More education or experience may be preferred.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.
• Extensive, accurate product knowledge.