Developer Experience Lead

Tap Payments; Riyadh; On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading company revolutionizing online payments in MENA as a Tapster. You will be crucial in managing integration processes and leading training initiatives to enhance team efficiency and improve client relations. The ideal candidate has solid experience in PayTech and is committed to quality and innovation while effectively communicating with stakeholders.

Qualifications

• 4-6 years of relevant experience with mastery of your craft.
• High level of service to clients and stakeholders.
• Commitment to quality work and openness to knowledge sharing.

Responsibilities

• Organize Developer Experience team to meet Merchant and Partner requirements.
• Lead training sessions for the team.
• Analyze merchant requirements for product integration.

Skills

Leadership skills

Effective communication skills in English

Knowledge sharing

Resilience

Adaptability

Education

Degree preferred

Tools

PayTech

Job description

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.

Are you ready to shape the future of payments in MENA? Become a Tapster!

About Tap

Tap Payments is transforming online payments across the MENA region by providing simple, unified payment solutions for businesses. We are looking for talented individuals to join us in this mission.

The Operations Team

Great ideas aren’t enough. To build a truly global business, we need great experiences. Join our operations team to help build, operate, and scale our customer, financial, and administrative operations across the Middle East and beyond.

As a Tapster, you will:

• Organize the Developer Experience team to meet all Merchant and Partner requirements for new integrations and live issues.
• Identify and optimize processes to increase team efficiency.
• Lead training sessions across technical, communication, and project management areas for the team.
• Develop technical documentation for new products for external viewing by merchants and partners.
• Handle technical inquiries via Live Chat, Email, and Telephone.
• Troubleshoot technical issues through online meetings.
• Analyze merchant requirements and coordinate with their development teams for product integration.
• Provide gateway and feature functionality training to merchants and partners.
• Support merchants in resolving account or gateway issues.
• Coordinate between customer care, sales, and technical teams for product integrations.
• Organize training sessions on product developments.
• Understand the payment domain within local, regional, and global markets.
• Scope projects, build business cases, and assist with product and platform integrations.
• Perform other duties as assigned based on role demand and growth.

What you will bring to the team:

• 4-6 years of relevant experience, with mastery of your craft.
• Well-versed in PayTech.
• Degree preferred, but relevant experience is also accepted.
• High level of service to clients, merchants, and stakeholders.
• Awareness of when to escalate issues or concerns.
• Resilient, adaptable, and eager to learn from experience.
• Leadership skills and ability to work independently.
• Knowledge sharing and expertise openness.
• Hands-on approach with leadership qualities.
• Commitment to quality work and innovation.
• Effective communication skills in English; Arabic language skills are a plus.

Are you ready to shape the future of payments in MENA?