Destination Management Office Director

Jeddah Historic District | برنامج جدة التاريخية; Jeddah, Makkah Al Mukarramah; On-site; SAR 400,000 - 600,000; Full time

Job summary

يعد مكتب إدارة الوجهة في جدة التاريخية في حاجة إلى مدير ذو خبرة كبيرة لتطوير وترويج المنطقة كوجهة سياحية رائدة. سيقوم المرشح المثالي بإدارة العمليات والمشاريع، وتفعيل مبادرات المجتمع، وبناء شراكات استراتيجية ضمن القطاعين العام والخاص لتحسين تجربة الزوار وتنمية المجتمع.

Qualifications

• خبرة أكثر من 12 عامًا، منها 4 سنوات كحد أدنى في منصب إداري.
• خبرة واسعة في مجال السياحة وإدارة الوجهات.

Responsibilities

• تطوير الخطط التشغيلية للادارة بالتناسق مع خطة المديرية العامة.
• الإشراف على تنفيذ استراتيجية الوجهة وتحسين تجربة الزوار.

Skills

إدارة المشاريع

تخطيط استراتيجي

علاقات عامة

تجربة الزوار

Education

بكالوريوس في إدارة السياحة أو إدارة الأعمال أو التسويق

Job description

Job Purpose:

Managing the operations and activities of the Destination Management Office, developing the destination, contributing to the promotion of Historic Jeddah as a leading tourist destination, activating community programs for the local population, establishing strategic partnerships with both public and private sectors, developing experiences and events, and ensuring the delivery of high-quality services.

Job Responsibilities:

• Develop the operational plans of the department in alignment with the general directorate’s work plan and objectives, identifying the annual budget, workforce needs, and required projects to achieve these plans.

• Establish appropriate policies and procedures for the department and periodically monitor their application and effectiveness.

• Supervise activities related to the destination strategy implementation and contribute to promoting Historic Jeddah as a leading tourism destination, activating community programs, building strategic partnerships with the public and private sectors, and enhancing experiences and events.

• Oversee all visitor experience operations and services including organizing guided tours, developing promotional materials, and providing logistical support to ensure a distinguished experience before and during the visit.

• Supervise the operation of visitor centers, information desks, and reception teams, and monitor the performance of tour guides and ticketing staff to ensure high-quality hospitality services.

• Lead the design and preparation of annual event plans of all types, enhancing the visitor experience and aligning with the program's strategic direction.

• Supervise the execution of events, coordinate with relevant authorities and vendors to ensure the highest safety and organizational standards, site readiness, and visitor satisfaction.

• Lead the activation of community and cultural initiatives that revitalize the area through strategic partnerships with public and private entities.

• Supervise the design and implementation of volunteer community engagement initiatives that involve local residents and foster belonging and community interaction.

• Manage partnerships with local and international stakeholders and sponsors, and activate communication channels that support joint project implementation and institutional integration.

• Oversee promotional and media campaigns that showcase the destination and local community, strengthening program and area visibility.

• Monitor KPIs for programs, events, and services; analyze results and submit recommendations for continuous improvement.

• Manage initiatives and projects related to the department, tracking performance and progress.

• Prepare periodic reports for the General Supervisor on performance and achievements compared to the plan and operational indicators.

Qualifications:

• Bachelor's degree in Tourism Management, Business Administration, Marketing, or other relevant specialization
• 12+ years of overall experience with at least 4 years in a management position
• Extensive experience in a similar scope, industry and mandate of the position