Desktop Support Engineer_KSA

Giesecke+Devrient; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prominent technology firm located in Dammam is seeking an IT Helpdesk Technician to manage essential IT operations. Responsibilities include supporting hardware and software for employees, maintaining IT assets, and monitoring network devices. Ideal candidates are Saudi nationals with at least 2 years of experience and strong communication skills in Arabic and English. Join us in fostering a diverse and inclusive workplace!

Qualifications

• Minimum 2 years of experience in IT helpdesk operations.
• Experience working in a busy environment handling administrative matters.

Responsibilities

• Manage end point devices at the MBCC facility in Dammam.
• Support end point hardware and software for employees and customers.
• Monitor and manage network interfaces on access layer network devices.
• Respond and update IT tickets on the IT ticketing system.

Skills

Strong communication skills (Arabic and English)

Ability to multitask

Job description

Scope and Purpose:

• Maintain essential IT helpdesk operations, including all computer systems, network tools, and software.
• Maintain and monitor all desk devices health.
• Maintain and manage Voice over IP system.
• Maintain IT assets.

Job Responsibilities:

• Manage the end point devises (PC, Laptop, IP devises, etc.….) MBCC facility in Dammam.
• Support end point hardware and software for employees and customers.
• End point image creation deployment and maintenance.
• Maintain integration between end point computers and devices like (Weighting scales, barcode printers, barcode scanners, normal printers, speakers, microphones, bill counters, coin counters, etc.… )
• Apply software patches software updates to end point computers and devices.
• Maintain and troubleshoot IT equipment’s like laptops PC, printers, and related input and output devices.
• Apply the preventive/routine maintenance to the endpoint devices.
• Maintain and manage file and print servers.
• Randomly audit end point devices and check security compliance.
• Manage windows server update service and insures automatic updates.
• Monitor and manage network interfaces on the access layer network devices.
• Monitor antimalware servers and prepare end point protection reports.
• Manage Active directory users and computers that is delegated by the IT team lead.
• Implementation of and compliance to IT security standards for endpoint devices.
• Manage physical security for employees and devices as per operational standards.
• Support security team in deployment of CCTV devices and cameras.
• Receive IT incident reporting from employees by phone, email or any communication system.
• Respond and update IT tickets on the IT ticketing system.
• Escalate issues to the next level of support if necessary as per ITIL standards.
• Maintain user’s accounts and mail boxes for employees and devices.
• Prepare daily, weekly and monthly reports related to end point devices or user accounts.
• Work in one of three shifts along the working day to cover the business requirements.
• Handles any additional duties as directed by the IT Team lead.

Qualifications:

• Saudi nationals
• Minimum 2 years of experience
• Experience working in a busy environment handling administrative matters
• Strong communication skills (Arabic and English)
• Ability to multitask

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

$$HR Team Dubai $$ [e-mail] $$ $$$$https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=24933&career_ns=job_application