Deputy Store Manager - Furniture - Operations

Majid Al Futtaim; Saudi Arabia; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Deputy Store Manager to lead a dynamic team in delivering exceptional customer service and driving sales in the furniture sector. This role involves coaching staff, managing store operations, and ensuring compliance with company policies. The ideal candidate will have over five years of retail experience, particularly in furniture, and a passion for creating memorable customer experiences. Join a vibrant team that values positivity and collaboration, and enjoy the opportunity to work from anywhere in the world for 30 days a year. This is your chance to make a significant impact in a leading retail environment.

Benefits

Work from any country for 30 days a year

Friendly work environment

Diverse and talented colleagues

Qualifications

• 5+ years of experience in retail operations, especially in the furniture industry.
• Strong leadership skills with a focus on customer service and sales.

Responsibilities

• Lead the team to provide excellent customer service and resolve complaints.
• Drive sales initiatives and manage store operations in the manager's absence.

Skills

Customer Service

Sales Management

Team Leadership

Retail Operations

Problem Solving

Education

High School Certificate

Qualification in Retail

Job description

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Deputy Store Manager - Furniture - Majid Al Futtaim LifeStyle - Operations

ROLE SUMMARY

• Lead the team in excellent customer service through a clear understanding of customer needs and awareness of current trends and competitor activity.
• Ensure all customer complaints are resolved in a professional and timely manner, escalating to management where necessary.
• Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
• Provide continuous coaching and mentoring to the team in order to develop skills and recognize high potential, whilst maintaining enthusiasm and commitment.
• Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
• Monitor staff performance and identify commercial opportunities to exceed sales targets.
• Ensure full understanding of current performance trends by analyzing business reports available.
• Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
• Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
• Liaise with the Excellence and Compliance team in order to prepare and implement stock takes as per Company policy.
• Ensure VM standards are compliant with brand and Company guidelines at all times.
• Ensure store standards are maintained including but not limited to, cleanliness, tidiness and replenishment.
• Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.

REQUIREMENTS

• High school certificate
• Qualification in Retail related field is an added advantage
• 5+ years experience in retail operations
• Furniture industry experience is required

WHAT WE OFFER

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do.
• Join us! Work from any country in the world for 30 days a year.
• Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.