Deputy Store Manager

Majid Al Futtaim; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading retail and entertainment operator in Riyadh is seeking a Deputy Store Manager to support daily operations. The ideal candidate will manage the store in the absence of the Store Manager, drive sales, and ensure compliance with customer service standards. Applicants should have a high school diploma and 4-5 years of industry experience. Join a dynamic team and contribute to a positive retail environment.

Qualifications

• Minimum 4-5 years’ industry experience.
• Experience in a retail management role is preferred.
• Strong knowledge of customer experience standards.

Responsibilities

• Support the Store Manager in achieving sales targets.
• Ensure high customer service standards at all times.
• Manage store operations in the absence of the Store Manager.
• Implement compliance with company policies and minimize stock loss.

Skills

Customer service leadership

Sales analysis

Team management

KPI understanding

Education

Diploma - High school certificate

Qualification in Retail related field

Job description

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions.

With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries.

Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas.

We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Deputy Store Manager | Majid Al Futtaim Lifestyle | Operations

ROLE SUMMARY

The Deputy Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience.

The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

ROLE PROFILE

Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company / brand CX standards, individual customer needs, and an awareness of current trends and competitor.

Drive the Store team to deliver the highest levels of customer service at all times.

Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.

Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.

Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.

Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.

Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.

Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.

Management skills

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime.

We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do.

Join us!

Work in a friendly environment, where everyone shares positive vibes and excited about our future.

Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model

REQUIREMENTS

Diploma - High school certificate

Qualification in Retail related field is an added advantage

Minimum 4-5 years’ industry experience