Delivery Station Customer Service Associate

Afaq Q Tech General Trading - G11; Eastern Province; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading company in the Eastern Province is seeking a dedicated Customer Service Representative. The role involves direct communication with customers, addressing their needs, and resolving issues effectively. Candidates should possess strong communication skills and a high school diploma. Experience in customer service is essential, and proficiency in Arabic is preferred. Join a dynamic team that values customer satisfaction and supports your professional growth.

Qualifications

• Previous customer service experience required.
• Ability to prioritize work efficiently.

Responsibilities

• Communicating with customers directly in-person, via phone, and email.
• Resolving issues and setting appropriate expectations with customers.

Skills

Customer Service

Communication

Problem Solving

Prioritization

Education

High School diploma

Bachelor's degree

Tools

Windows OS

Microsoft Outlook

Job description

Key Job Responsibilities

• Communicating with customers directly in-person, via phone, and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Understanding and responding appropriately to customer issues
• Composing grammatically correct, concise, and accurate written responses
• Approaching problems logically and with good judgment
• Making quick and effective decisions on behalf of the customer
• Working a flexible full-time schedule (40+ hours per week)

Basic Qualifications

• High School diploma or equivalent
• Previous customer service experience
• Ability to prioritize work efficiently
• Experience with Windows OS and Microsoft Outlook
• Familiarity with web browsers, database searching, and instant messaging tools

Preferred Qualifications

• Arabic language proficiency
• Bachelor's degree or equivalent experience
• Strong verbal and written communication skills
• Experience with performance metrics and KPIs
• Experience in merchandising or brand ambassador roles for recognized consumer brands