Delivery Manager - Public Sector

McKinsey & Company; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading consulting firm in Saudi Arabia seeks a Service Delivery Manager to ensure effective project and service delivery. This role requires strong project management and IT service delivery skills, along with experience in cloud environments and digital solutions. The ideal candidate should have a background in Java and telecom, coupled with excellent communication and analytical abilities. This position involves overseeing team operations and managing client relationships for optimal service efficiency.

Qualifications

• Strong experience in project management methodologies.
• Proficient in managing multi-cloud environments.
• Experience with BIM and digital delivery.

Responsibilities

• Ensure successful project delivery using project management methodologies.
• Oversee IT service delivery and operations.
• Enhance project delivery through digital solutions.
• Manage client relationships and improve performance metrics.
• Monitor project performance and manage risks.

Skills

Project management

ITIL expertise

Cloud management

Java 8

Spring stack

Rest API

Telecom domain knowledge

Cybersecurity skills

Analytical skills

Strong communication

Tools

Zoho Projects

Jira

Job description

Overview

Position Overview: We are seeking a Service Delivery Manager (SDM) to join our growing team in Saudi Arabia. This position plays a critical role in ensuring the seamless delivery of projects and services.

Responsibilities

• Responsible for successful project delivery, utilizing project management methodologies, tools, and strong communication skills to meet quality standards and business objectives.
• Oversee IT service delivery and operations, manage multi-cloud environments, ensure compliance, and lead teams with strong ITIL and cloud expertise.
• Enhance project delivery through innovative digital solutions, lead digital transformation initiatives, and require expertise in BIM and digital delivery.
• Manage design information flow, ensure project objectives are delivered, and coordinate with stakeholders while applying quality and risk management principles.
• Oversee service delivery, manage client relationships, improve performance metrics, and lead customer service teams with strong leadership and analytical skills.
• Monitor project performance, manage risks, ensure compliance, and guide contractors while maintaining documentation and communication with stakeholders.
• Responsible for managing engineers and coordinating projects, requiring expertise in project delivery, engineering, procurement, and knowledge of Saudi Aramco standards.
• Manage project from award to completion, ensuring budget and timeline adherence, while coordinating with clients and subcontractors in high voltage transmission.
• Oversee project planning, execution, and coordination for dark store launches, requiring strong project management, communication, and logistics skills.
• Manage water planning projects, develop national master plans, ensure alignment with capital investment plans, and coordinate with stakeholders for effective implementation.
• Evaluate employee competency, design training programs, manage training administration, and ensure compliance with quality and safety policies.
• The role involves planning, executing, and monitoring corporate banking projects, managing teams, and applying project management methodologies to enhance processes.
• Responsible for project delivery coordination, managing engineering teams, overseeing project execution, and ensuring client satisfaction in onshore and offshore projects.
• Oversee cybersecurity training programs, manage logistics, ensure compliance, and lead a team while possessing strong leadership and cybersecurity expertise.
• Support project management through planning, issue tracking, and stakeholder communication using tools like Zoho Projects and Jira, requiring strong time management skills.
• Oversee delivery operations, manage distribution efficiency, ensure compliance with regulations, and lead teams while optimizing routes and maintaining customer relations.
• Operate heavy trucks and tanks, ensuring safety, timely deliveries, and vehicle maintenance while adhering to traffic laws and company policies.
• Candidate should have strong experience in Java 8, Spring stack, Rest API, and telecom domain, focusing on last mile delivery.
• Hiring Java Developer with Telecom (LMD) Professionals for Riyadh
• Candidate should have strong experience in Java 8, Spring stack, Rest API, and telecom domain, focusing on last mile delivery.
• Support infrastructure delivery projects, manage resources and budgets, analyze performance, and maintain documentation while possessing strong analytical and communication skills.
• Responsible for project execution, risk management, stakeholder engagement, and implementing best practices in health, safety, and project delivery.
• Leads health, safety, and security culture, manages project delivery, collaborates with stakeholders, and ensures effective procurement and project management processes.
• Lead planning and execution of commercial office projects, manage stakeholder relationships, ensure compliance, and mentor junior team members with strong project management skills.
• Contribute to digital transformation projects, develop cloud-native skills, AI solutions, and leadership abilities while supporting consulting activities and project delivery.
• Oversee IVVQ processes, develop strategies, manage teams, ensure compliance, and lead system integration and testing activities for successful project delivery.
• The role involves coordinating project delivery, supporting client interactions, and ensuring operational efficiency with strong organizational and communication skills.
• Define technical vision, lead multicultural teams, ensure compliance with regulations, and drive innovation using agile methodologies and emerging technologies.
• Lead strategy, design, and implementation of Project Information Management Systems for large-scale infrastructure projects, ensuring compliance and effective stakeholder collaboration.
• Maintain strong client relationships, oversee service delivery, solve problems, and identify growth opportunities while possessing excellent communication and organizational skills.