Delivery Manager

Endava; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company in IT Software Services is seeking an experienced Delivery Manager to oversee project delivery and foster long-term client relationships. The ideal candidate will possess strong leadership qualities, stakeholder management skills, and a deep understanding of Agile methodologies, contributing to the organization's success and profitability.

Qualifications

• 10+ years in project delivery, account management, or program management.
• Proven ability to lead cross-functional teams.
• Expertise in project planning and scheduling.

Responsibilities

• Oversee project delivery while growing client accounts.
• Ensure projects are delivered on time and within budget.
• Manage project budgets and drive organic account growth.

Skills

Leadership

Stakeholder Management

Problem Solving

Agile Methodologies

Financial Acumen

Job description

As a Delivery Manager, you will be the senior point of contact for clients, responsible for overseeing project delivery and growing accounts organically. You will lead cross-functional teams to deliver innovative solutions while ensuring alignment with client expectations, financial goals, and delivery excellence.

This role requires a strong blend of leadership, stakeholder management, and delivery capabilities to maintain client satisfaction and foster long-term partnerships. The Delivery Manager is accountable for end-to-end delivery and the overall success, profitability, and health of the account.

Responsibilities

Leadership and Team Management

• Provide strategic oversight and guidance to project managers and cross-functional teams.
• Champion team well-being, motivation, and professional development.
• Foster collaboration and resolve conflicts to ensure cohesive teamwork and high performance.
• Create a culture of accountability, encouraging teams to consistently meet delivery standards.

Stakeholder and Client Management

• Act as the senior point of contact for clients, building and maintaining strong relationships with senior stakeholders.
• Align client expectations with project priorities, providing regular updates on progress, risks, and financial performance.
• Partner with clients to identify growth opportunities and drive account expansion.

Delivery Oversight and Project Success

• Ensure all projects within the account are delivered on time, within budget, and aligned with client requirements.
• Monitor and track the performance of multiple projects, ensuring alignment with strategic goals.
• Implement and promote industry best practices and continuous improvement across delivery teams.

Project Planning and Risk Management

• Oversee the development of project goals, timelines, deliverables, and milestones.
• Review and approve detailed project plans, ensuring efficient resource allocation.
• Identify, analyse, and mitigate risks to prevent delays or disruptions.
• Escalate and resolve critical issues to maintain project momentum.

Financial and Account Management

• Manage project budgets and ensure profitability across the account.
• Monitor expenses and financial performance, providing transparent updates to internal leadership and clients.
• Drive organic account growth by identifying and pursuing new opportunities with existing clients.

Agile and Process Optimization

• Ensure adherence to Agile methodologies, facilitating ceremonies, and promoting Agile principles.
• Encourage innovative approaches to optimise delivery processes and enhance team performance.

Performance Tracking and Reporting

• Track key performance indicators (KPIs) to measure project and account success.
• Provide detailed insights and reports to both internal and client leadership.

Desired Candidate Profile

Qualifications

• Experience: 10+ years in project delivery, account management, or program management roles.
• Leadership: Proven ability to lead cross-functional teams and manage senior client relationships.
• Program/Project Management: Expertise in project planning, scheduling, and managing projects and programs
• Stakeholder Management: Exceptional communication and negotiation skills.
• Financial Acumen: Strong budget management and commercial awareness.
• Agile: Proficient in Agile methodologies, including facilitating ceremonies and coaching teams.

Soft Skills

• Strong decision-making and problem-solving abilities.
• Composure under pressure, with the ability to navigate high-pressure situations.
• Collaborative mindset and a focus on achieving shared goals.

Company Industry

• IT - Software Services

Department / Functional Area

• Logistics
• Supply Chain

Keywords

• Delivery Manager

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