Delivery Experience Senior Program Manager, Delivery Service Partners, Africa, Middle East, and[...]

Afaq - Warehouse Branch (Amazon); Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading e-commerce company is seeking a Senior Program Manager to lead the Marketplace Experience Transformation for Delivery Associates across the Middle East and Turkey. This role focuses on local Saudi operations and involves developing strategic roadmaps, managing stakeholder partnerships, and ensuring program effectiveness. Candidates should have over 5 years of experience in program management, strong communication skills in both English and Arabic, and a Bachelor's degree. This position emphasizes the need for strategic thinking and stakeholder management to drive enhancements in delivery partner experiences.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• 5+ years of owning program strategy and communicating results to senior leadership.

Responsibilities

• Develop and execute the strategic roadmap for delivery partner experience.
• Collect and analyze insights to identify experience priorities.
• Draft strategy documents and present recommendations to senior leadership.

Skills

Program management

Stakeholder management

Strategic thinking

Data analysis

English-language communication

Arabic-language communication

Education

Bachelor's degree

Master’s degree or MBA

Job description

Description

We are seeking an experienced Senior Program Manager to lead the Amazon Marketplace Experience Transformation (AMET) function for Delivery Associates (DAs) and Delivery Service Partners (DSPs) across Africa, Middle East, and Turkey. In this critical role, you will be based in the Kingdom of Saudi Arabia, focusing on local operations while developing and executing the regional strategy. You will leverage multiple listening channels to identify experience priorities, consolidate feedback, and work cross-functionally to address key improvement opportunities. This position requires exceptional stakeholder management and strategic thinking to create meaningful programs that enhance the overall driver and DSP experience across diverse markets.

Your expertise in program management, strategy development, and influence without authority will be essential as you partner with external entities to create impactful campaigns, present strategies to senior leadership, and drive initiatives that transform the delivery partner experience. You will serve as the strategic voice for delivery partners, ensuring their needs are represented in business decisions while balancing operational excellence and partner satisfaction.

Key Job Responsibilities

• Develop and execute the strategic roadmap for delivery partner experience across Africa, Middle East, and Turkey, while maintaining focused implementation in Saudi Arabian operations.
• Collect and analyze insights from multiple listening channels to identify experience priorities, then work cross‑functionally with operations teams, ACES, and DEX teams to address structural challenges within established SLAs.
• Draft comprehensive strategy documents and present recommendations to senior leadership, driving alignment and securing resources for key initiatives.
• Establish and manage partnerships with external entities to create campaigns and benefits for Delivery Associates and DSPs, including organizing annual partner meetings and launching ignite events throughout the region.
• Lead country expansion efforts and new program launches within AMET, ensuring consistent implementation of best practices while adapting to local market needs.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• 5+ years of owning program strategy, end‑to‑end delivery, and communicating results to senior leadership experience
• Bachelor’s degree
• Experience in English-language communication skills, both written and verbal
• Experience in Arabic-language communication skills, both written and verbal

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.