Delivery Executive - Telecom

Capgemini Engineering; Al Khobar; On-site; SAR 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Telecom Delivery Executive to lead complex Telco projects in Saudi Arabia. This role is pivotal in ensuring long-term client relationships and delivering high-quality outcomes in a multi-vendor environment. The ideal candidate will possess extensive experience in project management, particularly within telecommunications, and demonstrate a strong ability to manage cross-functional teams and stakeholders. This position offers a unique opportunity to drive innovation and contribute to transformative initiatives while collaborating with a diverse and talented team. If you're motivated to deliver exceptional results and thrive in a dynamic environment, this is the role for you.

Qualifications

• 10-20 years of experience in delivery or project management.
• Strong experience in end-to-end delivery of complex programs.

Responsibilities

• Manage client relationships and oversee delivery quality.
• Lead commercial management and contract negotiations.

Skills

Project Management

Client Relationship Management

Telecommunications Expertise

Cross-Functional Team Leadership

Problem Solving

Education

Bachelor's Degree

MBA

Job description

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 300,000 + team members in over 44 countries.

Some of the critical and unique dimensions of who we are include the following:

• We are a truly multicultural Group
• We are a Group committed to and brought together by seven core values that underline our daily behavior.
• We are a team, obsessed with delivering real value to our three key constituents (employees, clients, shareholders).
• We are an independent organization committed to being objective in serving our customers company of 300,000 + team members in over 44 countries.

The Opportunity:

Capgemini is seeking a Telecom Delivery Executive to lead a long-term engagement in Saudi Arabia. The aspirants must have Hands-on Program delivery of complex Telco projects in a multi-vendor environment managing cross-functional teams and multiple stakeholders (internal/external)

The expectations of the role are:

• Ensures long-term value creation and mutually profitable growth by developing client intimacy and in-depth knowledge of the client application portfolio.
• Secures delivery quality, identifies potential business opportunities and collaborates with Group Client Partners to support business development.

The Delivery Executive is expected to have the following technical expertise in the Telecommunications and Networking domain to manage the program:

• Demonstrate expertise in wireless / 4G network architecture, protocols, features and standards
• Provide technical guidance and support to the delivery teams and the project management office (PMO) on wireless / 4G network design, configuration, testing and troubleshooting
• Evaluate and recommend wireless / 4G network solutions and enhancements to meet client requirements and expectations
• Stay abreast of the latest trends and developments in wireless / 4G network technology and adhere to the best practices

Expected outcomes of the role:

Client perspective

• Manage client relationships, Reviews business-critical engagements and manage risks via delivery capabilities allocation.
• Address CXO level escalations on delivery
• Bring capabilities from across the Group to enable transformational initiatives
• Act as a trusted advisor

Capgemini perspective

• Build a community of engagement managers to bring one view of global accounts
• Facilitate cross SBU/BL contribution to a single account or large engagement, to ensure a cohesive delivery team – Institute governance to bring consistent experience of our delivery to our clients
• Govern delivery by coordinating with delivery executives
• Initiate and drive competitiveness plans and enhance contribution margin – Initiate and drive plans to enhance client satisfaction
• Expand Capgemini’s client footprint by identifying and anticipating business opportunities
• Collaborate with Account Executives, extend sales support and win additional business
• Collaborate closely with MU Delivery Head
• Participate in the Account Business Review and executive steering committee
• Identify and drive business opportunities

Main Delivery duties

• Ensure delivery sign-off off proposals ahead of them being assigned to a delivery Engagement Manager
• Participate in account strategic plan definition & implementation
• Lead commercial management and take part to contract negotiation
• Develop a strong relationship with the client key business and IT stakeholders
• Govern delivery performance with engagement managers / delivery executives
• Drive innovation and continuous service improvements
• Shape new deals with the account manager

The candidate should have a positive, agile and can-do mindset; the firm seeks not only a strong leader who can articulate a vision, but one who can also drive execution of that vision in a very concrete manner that results in tangible business outcomes (bookings, contribution margin, revenue, market recognition).

The role demands a high level of autonomy; a strong appetite to drive change and overcome organizational complexity; and a high level of drive to build a business from its current strong foundations to a potential billion-scale business.

Our Ideal Candidate:

He/She/They will have 10-20 years of experience in delivery or project management experience with strong experience in end-to-end delivery/program management of complex and large programs. A bachelor’s degree is required; MBA is strongly preferred.

This person is motivated to deliver high-quality work to drive customer satisfaction. They use their intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset. Key qualifications include:

• Experience working for/with a service company
• Strong experience with client-facing and ability to manage expectations
• High adaptability and organization skills to navigate complex organizations, clients and projects (multiple stakeholders, multicultural environment, on-shore / off-shore delivery)
• Leadership experience in continuous improvement initiatives and operations
• Thorough Knowledge of contract management & financial management
• Experience working with offshore delivery teams (India, Asia and/or Europe)
• Experience in any of the following domains is a plus: Digital Manufacturing, Embedded Software for Medical Devices, Automotive products or Connectivity & Networks
• Business level of English & Arabic (MUST)

Interested candidates who meet the current job description skills criteria can directly share their CV along with a profile snapshot, including their notice period and availability, to [e-mail]

About Your Career

Our growth ambition and collaborative work approach with clients combine to create a business culture that allows new consultants to dive right in and become an integral part of the team. The entrepreneurial working style and size of our practice will enable you to create a name for yourself, shine early on, and have a significant impact on our clients and our company. We offer countless opportunities to learn, grow, and develop both your business expertise and your leadership capabilities. #GetTheFutureYouWant