Delivery Coordinator- Tamheer

H.M.Al Rugaib & Sons Trading Co. Ltd; Eastern Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in the logistics sector is seeking a Delivery Coordinator to ensure timely and accurate deliveries. The role involves coordinating delivery activities, maintaining customer relationships, and ensuring compliance with safety protocols. Ideal candidates will have experience in supply chain management and strong communication skills in both Arabic and English.

Qualifications

• Relevant experience in supply chain-related fields.
• Strong communication skills in Arabic and English.
• Ability to work independently and as part of a team.

Responsibilities

• Plan and coordinate product delivery activities.
• Respond to delivery inquiries and concerns.
• Ensure customer satisfaction and service quality.

Skills

Communication

Interpersonal skills

Customer service

Organizational skills

Multitasking

Solution-oriented mindset

Tools

MS Word

Excel

PowerPoint

Job description

The Delivery Coordinator plays a critical role as gatekeeper and final reviewer of every delivery to ensure our drivers have the necessary information to make a safe delivery and that the needs of our customer have been met. Although some time will be spent physically helping with deliveries, time will also be spent within the system tracking and looking up item availability for deliveries. To be successful, the associate must maintain strong customer, colleague, and vendor relationships, and have a strong knowledge of safety protocols and proper delivery procedures. Self-motivated without supervision, with great attention to detail, and willing to go above and beyond what is asked.

Duties and Responsibilities:

1. Provide support in pick-up and delivery of products according to customer orders.
2. Plan and coordinate product delivery activities to ensure accurate and timely deliveries to customers.
3. Contact customers to confirm delivery date and address and solve problems.
4. Respond to delivery related inquiries and concerns from customers.
5. Schedule deliveries and prepare delivery documentation.
6. Track the status of product deliveries and resolve any issues promptly.
7. Provide outstanding services and ensure customer satisfaction.
8. Ensure the delivery vehicle is detailed, fueled, equipped, and ready for customer delivery.
9. Arrange vehicle maintenance schedules in coordination with the maintenance team.
10. Work closely with department managers to ensure customer satisfaction.
11. Observe all safety rules and regulations at state, local, and company levels.
12. Monitor performance standards and targets to maintain high service levels.

Requirements:

1. Relevant experience in supply chain-related fields (Transport, logistics, international freight, supply chain, operations).
2. Strong communication, interpersonal, and customer service skills in both Arabic and English.
3. Excellent organizational skills with the ability to multitask.
4. Solution-oriented mindset with attention to quality, accuracy, and efficiency.
5. Proficiency in MS Word, Excel, PowerPoint.
6. Ability to work independently and as part of a team in a fast-paced environment.
7. Punctual and able to meet tight deadlines.

Note: The original job description contained some irrelevant content such as disclaimers and unrelated sections, which have been omitted or condensed for clarity and focus on the role.