Delivery Coordinator

A delivery coordinator is responsible for managing the distribution and delivery schedules and ensuring that the items for delivery are thoroughly inspected for quality. Delivery coordinators review customer orders multiple times to prevent distribution delays and possible complaints. They also reach out to the customers for delivery confirmation and list other instructions and adjustments as needed. A delivery coordinator handles the customers' inquiries and concerns, processes replacement orders, and resolves order disputes timely and efficiently.

1. Contact customers to confirm delivery date and address, solve problems, and respond to delivery-related inquiries and concerns from customers.
2. Track the status of product deliveries and resolve any issues promptly.
3. Monitor performance standards and targets to provide a consistently high level of service to the business and our customers.
4. Carry out quality checks to ensure quality standards are maintained.
5. Maintain accurate, timely, and detailed records including input to the central database facility.
6. Provide support in the pick-up and delivery of products according to customer orders.

• Bachelor's degree
• Saudi

Company Industry: Retail

Department / Functional Area: Delivery Coordinator