Delivery Coordinator

H.M.Al Rugaib & Sons Trading Co. Ltd; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Delivery Coordinator to oversee and enhance the delivery process. This role is critical in ensuring that drivers are well-informed and equipped to meet customer needs efficiently. You will be responsible for coordinating deliveries, resolving issues, and maintaining high service standards. Ideal candidates will possess strong communication skills, a detail-oriented mindset, and the ability to thrive under pressure. Join a dynamic team where your contributions will directly impact customer satisfaction and operational success.

Qualifications

• 1-2 years of experience in supply chain, logistics, or operations.
• Strong communication and customer service skills are essential.

Responsibilities

• Coordinate delivery activities ensuring accuracy and timeliness.
• Respond to customer inquiries and maintain vehicle readiness.

Skills

Supply Chain Management

Logistics Coordination

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Education

Bachelor of Business Administration

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Job Description: The Delivery Coordinator plays a critical role as the gatekeeper and final reviewer of every delivery to ensure drivers have the necessary information to make safe deliveries and meet customer needs. The role involves physical assistance with deliveries and system tracking of item availability. Success requires maintaining strong relationships with customers, colleagues, and vendors, along with a good knowledge of safety protocols and delivery procedures. The candidate should be self-motivated, detail-oriented, and willing to go beyond expectations.

Duties and Responsibilities

• Support pick-up and delivery of products according to customer orders
• Plan and coordinate delivery activities for accuracy and timeliness
• Contact customers to confirm delivery details and resolve issues
• Respond to customer inquiries and concerns
• Schedule deliveries and prepare documentation
• Track delivery status and resolve issues promptly
• Ensure customer satisfaction through outstanding service
• Maintain vehicle readiness, including cleanliness, fuel, and equipment
• Coordinate vehicle maintenance schedules
• Collaborate with department managers to ensure service quality
• Adhere to safety regulations at all levels
• Monitor performance standards to ensure high service levels

Requirements

• 1-2 years of experience in supply chain, logistics, freight, or operations
• Strong communication, interpersonal, and customer service skills
• Excellent organizational skills and multitasking ability
• Solution-oriented with attention to detail, accuracy, and efficiency
• Proficiency in MS Word, Excel, PowerPoint
• Ability to work independently and in teams
• Ability to perform under pressure and meet deadlines
• Fluent in Arabic and English

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