Delivery CoE Manager

aramco digital; Dammam; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company is seeking a Delivery CoE Manager responsible for overseeing operations and project delivery within the Center of Excellence. The ideal candidate will have extensive experience in service delivery and project management, leading teams in innovation and technology delivery while ensuring compliance with best practices and organizational KPIs.

Qualifications

• 8+ years in service delivery, project management, or systems integration.
• Leadership experience required in various technical disciplines.
• Strong knowledge of Agile, DevOps, and delivery governance practices.

Responsibilities

• Manage day-to-day operations of the Delivery CoE and service delivery efficiency.
• Oversee resource allocation, staffing, and team performance.
• Implement Agile and quality management practices to ensure delivery excellence.

Skills

Agile practices

DevOps practices

Team management

Stakeholder engagement

Education

Bachelor’s degree in IT or Computer Science

Master’s degree (preferred)

Tools

PMP certification

ITIL Expert certification

SAFe (Scaled Agile Framework) certification

Job description

The Delivery CoE Manager manages the day-to-day operations, project delivery, and team performance within the Center of Excellence, ensuring high-quality, efficient, and innovative service delivery. Reporting to the Head of CoE, the role drives delivery excellence, resource management, stakeholder engagement, and continuous improvement

Experience & Education:

• Bachelor’s degree in IT, Computer Science, or related field (Master’s preferred).
• 8+ years in service delivery, project management, or systems integration, with leadership experience.
• Strong experience in Agile/DevOps practices, team management, and delivery governance.

Responsibilities:

• Manage the day-to-day operations of the Delivery CoE, ensuring service delivery is efficient, high-quality, and aligned with CoE strategies.
• Oversee staffing, resource allocation, skills development, and team performance across various technical disciplines (application development, system integration, cloud, platforms, etc.).
• Ensure adherence to delivery frameworks, best practices, and KPIs defined by the Head of CoE.
• Lead solution development, integration, and deployment projects across client engagements and internal initiatives.
• Implement Agile, DevOps, and quality management practices to drive delivery excellence.
• Manage project escalations, risks, and issue resolution in coordination with project managers and delivery leads.
• Establish and monitor KPIs, SLA compliance, delivery metrics, and operational health of the center
• Support innovation initiatives aligned with AI, automation, cloud services, and emerging technologies.
• Collaborate closely with the Head of CoE, technology units, and client representatives to align expectations and ensure delivery satisfaction.

Certifications (Good to Have):

• PMP, ITIL Expert, SAFe (Scaled Agile Framework) Certification, or equivalent leadership certifications.