Datacenter Technician

Oracle; Al Khobar; On-site; SAR 60,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Data Center Technician for its Al Khobar site. The role involves providing on-site support for hardware management, installations, and ensuring operational efficiency in a critical infrastructure environment. Ideal candidates should possess a degree in Computer Science, relevant experience in IT support, and a strong commitment to process adherence and teamwork.

Qualifications

• Bachelor of Science degree or equivalent work experience.
• Experience in IT infrastructure support and server administration.
• Ability to lift 25kg and work in varied conditions.

Responsibilities

• Provide 24x7 technical support for Data Center.
• Participate in server hardware maintenance and optimization.
• Act as a liaison between technical and non-technical teams.

Skills

Communication Skills

Structured Cabling

Technical Support

Problem Solving

Process Adherence

Education

Bachelor of Science in Computer Science

Tools

Linux

Windows Servers

Job description

Role - Data Center Technician,

Location - Al Khobar and Riyadh, Saudi Arabia, locals, nationals required for this role

Onsite Technician must support Data Center build-out, go-live readiness, and post-go-live day-to-day support. The Technician will be part of a team, providing 24x7 support (16x5 shifts/on-call). Including hardware break/fix, networking/cable management, audits, rack installations, and ad-hoc projects as required

Location - JEDDAH, Saudi Arabia

Responsible for effective delivery of technical support and installations. This will include break-fix tasks, including hardware, network, cabling, and rack deployments, site planning, problem escalation, and managing installations in an Oracle Cloud Infrastructure (OCI) data center. Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal policies and service level agreements. Provide 24x7 site coverage for Oracle OCI data center sites

Job description

About the candidate:

Bachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience

Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)

Experience with data center M&E equipment

Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems

Experience working in a “mission critical operations” environment

The position involves on-call, which means you should have a driving license and be able to reach the Data Center site within 60 minutes.

The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations

Ability to speak confidently and to communicate clearly in a virtual environment

Strong adherence to processes and being a Process Champion

Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff

Experience providing client-facing, direct customer support and service.

Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual

Highly service-oriented, reliable, responsible, self-motivated

Good English command

Required Data Center experience:

Basic knowledge of data center design, including electrical and cooling plant & operation thereof

Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)

Rack, stack equipment, including commissioning of new racks

Strong structured cabling skills on fiber & copper (e.g. looming, term & test)

Required systems & hardware expertise:

Systems administration (Linux and/or Windows Servers)

Hardware repair, diagnosis & break/fix

Networking fundamentals (DNS, TCP/IP, basic troubleshooting)

IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)

Base Operating System Installs and configuration

Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

Responsibilities

Act HW as support expert liaison to other technical teams & non-technical teams (e.g. : networking, compute, compliance, business operations)

Understand internal customer problem and provide technical solution in a timely manner

Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware

System board level repair and fault diagnosis to SLAs

Planning and commissioning new rack positions

Involvement with the design and commissioning of new whitespaces

Structured cabling installation is a significant part of this position

Keep up with the latest technologies and apply them appropriately

Adherence to defined Health & Safety processes at all times

Working as part of a multi-disciplinary team without friction

Additional on-premise work at customer locations maybe required