Data Processor (This job is for people with disability)

Fairmont Hotels & Resorts; Makkah Al Mukarramah; On-site; SAR 30,000 - 60,000; Full time

Job summary

An iconic hotel in the Holy City seeks a dedicated Front Office Assistant to manage guest records and collaborate with security. This role offers a unique opportunity to work in a prestigious environment, ensuring a seamless experience for guests visiting the sacred site. Join a team that values your growth and provides a supportive atmosphere, where your contributions help maintain the high standards of hospitality expected in such a revered location. If you are passionate about customer service and thrive in dynamic settings, this position is perfect for you.

Qualifications

• Proficiency in English is essential; a second language is a plus.
• Customer service experience is preferred for this role.

Responsibilities

• Manage hotel database and record guest information.
• Collaborate with security and police for guest information.

Skills

English proficiency

Customer service experience

Computer literacy (Microsoft Windows)

Typing speed (25 wpm)

Interpersonal skills

Problem-solving skills

Job description

Company Description

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, and is an iconic symbol of hospitality in the Holy City. The hotel offers authentic hospitality through 1,618 guest rooms and suites that are thoughtfully and elegantly appointed with luxurious amenities and five-star services, providing a peaceful environment for reflection and repose.

Job Description

Summary of Responsibilities:

Reporting to the Front Office Supervisor, responsibilities include but are not limited to:

• Managing the hotel database and recording all necessary guest information into the main system.
• Recording all required information in the official logs (Police Log).
• Tracking and registering all passports of special nationalities according to country laws.
• Maintaining a secure area for guests' passports until returned to their owners.
• Registering all groups in the police record file according to their arrival and departure times.
• Filing and storing registration cards for all guests in chronological and alphabetical order.
• Printing daily arrival and departure reports to facilitate guest check-in and check-out with police records.

Collaborating closely with the security department and police authorities to provide any requested information.

Qualifications

• Proficiency in English (verbal and written); second language is an asset.
• Previous customer service experience preferred.
• Computer literacy in Microsoft Windows applications is an asset.
• Ability to type at least 25 words per minute.
• Strong interpersonal and problem-solving skills.

Additional Information

Why work for Accor?

We are more than a global leader; we welcome you as you are, and you can find a role and brand that match your personality. We support your growth and learning every day, ensuring that your work brings purpose to your life. Join us to explore the limitless possibilities at Accor.

Discover the life that awaits you at Accor by visiting https://careers.accor.com/. Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS