Denodo is always looking for technical, passionate people to join our Customer Success team. We want a professional who will travel, consult, develop, train and troubleshoot to enhance our clients’ journey around Data Virtualization.
Your mission : to help people realize their full potential through accelerated adoption and productive use of Denodo solutions.
In this role, you will employ a combination of high technical expertise and client management skills to conduct on-site and off-site consulting, product implementation, and solutions development in both short and long-term engagements. You will be a critical point of contact among Denodo, partners, and client teams.
Job Responsibilities & Duties
- Obtain and maintain strong knowledge of the Denodo Platform, deliver technical pitches, and explain key features, benefits, services, differentiation, and positioning.
- Continuously learn about new technologies and maintain an overview of modern tech trends.
- Address technical questions regarding customization, integration, enterprise architecture, and product features.
- Build and lead the development of custom deployments based on client requirements.
- Provide feedback to Product Management, Sales, Support, and Development regarding client needs and issues.
- Train and engage clients in the product architecture, configuration, and use of the Denodo Platform.
- Promote best practices, manage deliverables, and set client expectations.
- Establish credibility and build problem-solving partnerships with clients, partners, and colleagues.
- Offer technical consulting, training, and support services.
- Develop white papers, presentations, and training materials on relevant topics.
Desired Skills & Experience
- BSc or higher in Computer Science or related field, or equivalent experience.
- Demonstrated experience as a Data Engineer or similar role, preferably in data management or analytics software.
- Strong understanding of SQL, relational, and analytical database management theories.
- Experience in Java software development, especially in web and database domains.
- Good knowledge of JDBC, XML, and Web Services APIs.
- Excellent communication skills in both Arabic and English.
- Active listening skills.
- Strong analytical and problem-solving abilities.
- Curiosity and eagerness to learn new things.
- Creativity and ability to develop innovative solutions.
- Team-oriented with a positive attitude.
Non-Mandatory Skills (Nice to have)
- Experience with GIT or other version control systems.
- Experience with Big Data and NoSQL environments like Hadoop or MongoDB.
- Knowledge of caching technologies such as JCS.
- Experience with Windows, Linux, or UNIX server environments.
- Background in business software implementation and integration (ETL, Data Warehousing, etc.).
- Experience integrating with packaged applications like SAP, Oracle, etc.
- Industry experience supporting mission-critical software.
- Experience in customer meetings and technical documentation writing.