Data Center Technician (Saudi National Only)

Data Services Saudi Arabia Limited One Person Company - H12; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking skilled Data Center Technicians to join their dynamic Infrastructure Operations team. This role involves troubleshooting and resolving a variety of datacenter infrastructure issues, ensuring the highest safety standards while maintaining IT infrastructure. Candidates will gain hands-on experience with hardware and network systems, contributing to a culture of innovation and inclusivity. Join a team that values diverse experiences and offers mentorship and career growth opportunities, all while promoting a healthy work-life balance. If you’re ready to take on challenges in a supportive environment, this position is for you.

Qualifications

• Experience with computer hardware troubleshooting and repair.
• Ability to operate efficiently under pressure.

Responsibilities

• Diagnosing hardware and network problems followed by physical repairs.
• Performing root cause analysis of equipment failures.

Skills

Computer Hardware Troubleshooting

Customer Service

Problem Resolution

Physical Repair Skills

Education

Bachelor's Degree in Information Technology

Bachelor's Degree in Computer Science

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Job Overview

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team and gain troubleshooting skills on different hardware and software cases.

Key Job Responsibilities

1. SAFETY: Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
2. DATA CENTER OPERATIONS (DCO): This position involves:
1. Diagnosing hardware and network problems followed by physical repairs
2. Troubleshooting events within internal Service Level Agreements (SLAs)
3. Performing root cause analysis of equipment failures
4. Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)

About the Team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Minimum Requirements

1. Experience with computer hardware troubleshooting and repair
2. Bachelor's degree in information technology or computer science
3. Must have Saudi Arabian citizenship
4. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.