Data Center Technician

Oracle; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading technology company located in Jeddah seeks a qualified candidate for a technical support position. Responsibilities include managing hardware, network, and installations in an Oracle Cloud Infrastructure datacenter. The ideal candidate has a strong IT infrastructure background and proven customer service skills, as well as the ability to perform under pressure in mission-critical environments.

Qualifications

• Experience in IT Infrastructure support and server administration in a mid-sized environment.
• Strong adherence to processes and be a Process Champion.
• Ability to work productively in remote cross-functional teams.

Responsibilities

• Understand internal customer problems and provide technical solutions in a timely manner.
• Participate in the installation, monitoring, maintenance, and support of production server hardware.
• Act as support expert liaison to technical and non-technical teams.

Skills

Customer Service

Good Communication Skills

IT infrastructure

Linux Server

Hardware Technical Support

Troubleshooting

Education

Bachelor of Science degree in Computer Science or Information Systems

Job description

Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.

About the candidate:

• Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
• Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)
• Experience with data center M&E equipment
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
• Experience working in a “mission critical operations” environment
• The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately and may require working in cramped spaces or elevated locations.
• Ability to speak confidently and to communicate clearly in a virtual environment
• Strong adherence to processes and be a Process Champion
• Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
• Experience providing client-facing, direct customer support and service.
• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
• Highly service-oriented, reliable, responsible, self-motivated
• Good English command

Required Data Center experience:

• Basic knowledge of data center design, including electrical and cooling plant & operation
• Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)
• Rack, stack equipment including commissioning of new racks
• Strong structured cabling skills on fiber & copper (e.g. looming, term & test)

Required systems & hardware expertise:

• Systems administration (Linux and/or Windows Servers)
• Hardware repair, diagnosis & break / fix
• Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
• IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
• Base Operating System Installs and configuration
• Core OS Services: SSH, Telnet, DHCP etc.

Role Responsibilities and Requirements:

• Act HW as support expert liaison to other technical teams & non-technical teams (e.g. networking, compute, compliance, business operations)
• Understand internal customer problems and provide technical solutions in a timely manner
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware
• System board level repair and fault diagnosis to SLAs
• Planning and commissioning new rack positions
• Involvement with the design and commissioning of new whitespaces
• Structured cabling installation is a significant part of this position
• Keep up with the latest technologies and apply them appropriately
• Adherence to defined Health & Safety processes at all times
• Working as part of a multi-disciplinary team without friction
• Additional on premise work at customer locations maybe required

Required Skills

• Customer Service
• Good Communication Skills
• IT infrastructure
• Linux Server
• Hardware Technical Support
• Troubleshooting

Qualifications

Career Level - IC3

Responsibilities

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.