Data Center Operations Director

Microsoft; Dammam; On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Data Center Operations Director to lead and innovate within their expansive data center operations. This role is pivotal for maintaining service excellence and operational compliance across multiple facilities. You'll be at the forefront of managing a diverse team, ensuring safety, and driving financial efficiencies. With a commitment to sustainability and cutting-edge technology, this opportunity allows you to shape the future of cloud operations while fostering a culture of growth and inclusion. If you are ready to take your leadership skills to the next level, this is the perfect role for you.

Benefits

Career Rotation Programs

Diversity & Inclusion Trainings

Professional Certifications

Flexible Work Hours

Health Insurance

Retirement Plans

Employee Discounts

Remote Work Options

Wellness Programs

Paid Time Off

Qualifications

• 10+ years in mission-critical service management across IT and critical environments.
• Experience managing large-scale projects and diverse teams.

Responsibilities

• Lead and develop teams while ensuring safety and compliance in operations.
• Manage financial budgets and incident management procedures effectively.

Skills

Mission-Critical Service Management

Financial Management

Leadership and Management

Incident Management

Interpersonal Communication

Education

Bachelor's Degree in Computer Science or related field

Certifications (PMP, ITIL, etc.)

Tools

Microsoft Azure

Critical Environment Infrastructure

Job description

As the Microsoft Data Center Operations Director, you will drive the delivery of world-class support services across your campus or metro. You will interact and maintain relationships with various authorities and partners across all sectors of the data center industry. You will use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and ecological responsibility. Excellent interpersonal awareness, ability to navigate ambiguity, and your mature communication skills will be pivotal in bringing your program management, technical abilities, and leadership experiences to a whole new level in supporting Microsoft’s success!

Microsoft’s Cloud Operations & Innovation (CO+I)

is the engine that powers our cloud services. As a CO+I Data Center Operations Director, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a Data Center Operations Director your responsibilities will include:

1. Empower a culture of safety, security, service availability and compliance in all aspects of data center operations
2. Leadership, management, coaching, and development of Microsoft full-time employees across data centers in your Metro
3. Accountable for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments
4. Responsible for ensuring the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth within your Metro
5. Actively participate in incident management procedures relating to major incidents that impact Microsoft cloud services in your Metro. This will include leading incident management calls with customers and senior leadership, the timely resolution of incidents, post-incident reviews, and the implementation of improvement plans
6. Ensure financial management of your metro including the development of detailed budgets, forecasts, and management of operational and capital spend
7. Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams
8. Collaborate with global and regional management teams and contribute to improvement programs
9. Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success
10. Embody our Microsoft One culture and values

Qualifications

Required Qualifications

• Bachelor's degree or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).
• 5+ years experience leading, directly managing, and influencing a diverse organization of full-time employees across multiple disciplines and platforms.

Preferred Qualifications

• 7+ years' enterprise-level experience managing large scale and complex projects/programs AND 7+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 7+ years' experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $5M+.
• Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field.
• 7+ years' experience leading diverse, technical workforce OR 10+ years' experience managing global and virtual teams.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP.

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consideration for employment will be given without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.