Customer Support Engineer

Unifonic; Saudi Arabia; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading technology company in Saudi Arabia is seeking Customer Support Engineers to enhance customer success through effective technical support and client relations. Responsibilities include troubleshooting network issues, managing IT assets, and providing L1/L2 support. The ideal candidate should have CompTIA A+ certification and strong communication skills, with a passion for delivering exceptional support in a dynamic work environment.

Benefits

Professional growth opportunities

Supportive work environment

Qualifications

• CompTIA A+ certification required.
• Strong communication and negotiation skills.
• Experience in providing technical support.

Responsibilities

• Provide technical support and training to customers.
• Troubleshoot and resolve technical issues.
• Collaborate with internal teams to enhance the customer experience.

Job description

Job Description

We are seeking talented individuals to join our team as Customer Support Engineers in Saudi Arabia, focusing on customer support, client relations, and adaptability to enhance customer success.

The role involves account management, sales growth, and client satisfaction in the A2P SMS sector, requiring strong communication and negotiation skills. Key responsibilities include providing L1/L2 support, troubleshooting network issues, maintaining IT assets, and requiring CompTIA A+ certification and strong knowledge of hardware and operating systems.

Additionally, the ideal candidate will have experience in providing technical support for various projects, collaborating with engineering teams, troubleshooting issues, and possessing expertise in relevant systems and regulations.

Successful candidates will have strong problem-solving skills, excellent communication abilities, and the ability to work effectively in a team environment. They will also be responsible for installing and configuring hardware and software, managing user accounts, troubleshooting issues, and providing technical support while maintaining documentation.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and talented individual looking to join a team of professionals, please apply.

Responsibilities and qualifications may vary depending on the specific role, but overall, we are looking for individuals who are passionate about delivering exceptional customer support and technical expertise.

• Provide technical support and training to customers
• Troubleshoot and resolve technical issues
• Collaborate with internal teams to enhance customer experience
• Require strong communication and problem-solving skills

We are an equal opportunities employer and welcome applications from diverse candidates. Please note that we are committed to providing a fair and inclusive work environment.